Become a Member
Call Email Visit Email Updates
Kroc Center Policies Image

Kroc Center Policies

Click on each of the policies below to learn more.
Questions?

Call Us Email Us

Kroc Center Policies

Click on each of the policies below to learn more.

One or two adults living in a household and dependents who are eligible up to the age of 17. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted by the 10th of the month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $10 change fee. Changes will take effect immediately.

There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received. Payments received after a plan has expired will be charged an additional $5 reinstatement fee.

Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

Children must be accompanied by an adult. Please limit access to 20 minutes. Access is limited to 1 adult, unless second individual is a designated aid.

Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy
Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

The Salvation Army Kroc Center is a place for families and welcomes nursing moms. Couches are provided in the ladies lounge adjacent to the East wing restrooms along with a diaper changing station. Moms are permitted to nurse in all common areas but are asked to be discreet out of consideration for Kroc guests of all ages and backgrounds.

We love all furry companions however, for security and health reasons, only animals who remain on the floor at all times and under full control are allowed. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Sorry, pets and comfort animals are not permitted.

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

Full payment is expected at the time of enrollment. No cash refunds are given unless the program is canceled by The Kroc Center. If the program is canceled by the Kroc Center, you will be given the choice of a full credit or a cash refund. If you request to cancel your class enrollment five or more days prior to the first class, you will receive a full credit on your Kroc Center account minus a $5 processing fee or you may choose to transfer to another session if available. Requests made less than five days prior to the start date are not eligible for a refund or credit, except in the case of personal emergencies. No credits or pro-rated credits will be issued for missed days of camp or class due to illness, partial attendance, behavior issues, or any other reason.

Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Rates and policies are subject to change. 

Code of Conduct & Discipline Policy

In order to facilitate positive life experiences while at The Kroc Center, mutual respect between members, guests, and staff is required at all times. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

  1. Children under the age of 11 must be accompanied in The Kroc Center.

  2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.

  3. Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.

  4. No one under the age of 13 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 13–15 may use the Fitness Area after successfully passing the Smart Start for Teens program.

  5. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.

  6. Bicycles, roller blades, skateboards, scooters or pets (excluding service animals) will not be allowed inside the facility.

  7. Alcohol and / or drugs are not allowed anywhere on the premises.

  8. Smoking and /or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.

  9. Weapons of any kind are not permitted on the premises.

  10. With exceptions to special dietary restrictions, outside food is not allowed at The Salvation Army Kroc Center.

  11. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.

Safety Information

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

  • Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
  • Salvation Army personnel undergo criminal background checks.
  • Adults accessing the facility may be screened against public sexual offender registry.
  • The Kroc Center maintains video surveillance of the facility 24 hours a day.
  • Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
  • Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
  • In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
  • The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Privacy Policy

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so. Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information. If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

Use of Cookies Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.

 OUR COMMITMENT TO SAFETY

This Safety information will tell you what to expect from those who work with children and our Seniors when they are at the Kroc Center. First and foremost, you should know we will show our participants care through respect and by keeping them as safe as possible. We are really pleased that you have chosen to allow your loved ones to be a part of the Kroc Center family here at The Salvation Army.
KROC ASSOCIATES HAVE BEEN CAREFULLY SELECTED AND TRAINED TO CARE FOR THEM

  • Kroc Staff are background checked before hire, take training in child and elder abuse prevention and are trained annually.
  • There is on call Child and Elder Abuse Consultant with over 15 years experience to consult, train and process reporting. • There should always be at least two adults in the area so kids are not alone. One adult may teach while another walks in the hallway, but there should be two adults around.
  • Adults cannot promise to keep secrets. If a child tells a Kroc Associate something dangerous, they may need to tell someone who can help.
  • Adults should not: offer children a ride on their own, touch children in a way that makes them feel scared or uncomfortable or arrange to meet children on their own. 
  • Adults may not send children private messages by: text, email, instant message, Facebook or other electronic means. Guardians should know when children are talking with our staff.
  • IF AN ADULT (member, participant, staff, guest) ASSOCIATED WITH THE SALVATION ARMY DOES ANY OF THESE THINGS, IT IS IMPORTANT THAT YOU TELL A MANAGER, DIRECTOR OR THE PTM CONSULTANT IMMEDIATELY.
  • Tell the Child Safety Experts at our headquarters by completing a Notice of Concern.
  • These forms are available by sending a letter to the PTM Coordinator at 6845 University Ave San Diego CA 92115.

KROC CENTER PARENT SUPERVISION POLICIES

  • Parents/guardians must stay at the Kroc Center while children attend classes, if the child is under age 12. Some classes require the parent to stay in the room (see your program manager).
  • Children under age 12 must be escorted by a parent/guardian to their class(es).
  • Children under age 12 must be picked up by their parent/guardian in the class area. If the child is not picked up, they will be escorted to the Guest Service Desk.
  • Children ages 12–18 can walk to and from class on their own. However, we strongly suggest parents/guardians escort them to/from the building.
  • All classes must be paid for in advance.
  • Parents/guardians should report any concerns about classes, Kroc associates or building maintenance to a Guest Service Associate.
  • Parents have an open invitation to observe programs in which their children are involved. However, parents who want to participate in or have continuous, ongoing contact with their child’s programs will be required to complete the volunteer application process.
  • Please make leaders aware of any information about your child or family that they may need to know to effectively care for your child (e.g. medical needs, special needs, court orders, issues of access).

HELPFUL HINTS TO TEACH YOUR CHILDREN ABOUT SOCIAL MEDIA

Kroc Associates should not send personal or private messages by any electronic means. Contact should be public or group messages. For instance, we have group pages on Facebook, where you child may “friend” one of our programs. We allow public posts but discourage instant messaging and private messages.

SAFETY INFORMATION

If a Kroc Associate suspects or is told that a child is being abused, the relevant agencies will be informed with the advice and support of The Salvation Army’s Protecting the Mission staff. If a family is living under the shadow of abuse, there are agencies that can be contacted for advice and help.

Child Abuse Hotline: 1.800.344.6000
Child Protective Services: 1.858.560.2191
Elder Abuse Hotline: 1.800.339.4661 

 

Download a pdf of this information

 

Program Policies

Click on each of the policies below to learn more.

Attire

  • Proper swimwear (swimsuits/trunks, athletics shorts, and rash guards only).
  • No cotton.
  • Please tie back or cap long hair.

Safety & Supervision

  • Children 5 and under must be accompanied by an adult in the water.
  • All children 3 and under must wear swim diapers and plastic pants.
  • California State Law requires all swimmers to shower and use the restroom before entering the water. Healthy pools are a shared responsibility.
  • Persons with open sores, infection or contagious diseases are prohibited from entering the pools.
  • Persons having currently active diarrhea or who have had active diarrhea within the previous 14 days will not be allowed in the pool water.
  • Prolonged underwater swimming or breath holding is prohibited.
  • No glass or sharp metals on the pool deck.
  • Eating food and chewing gum in the pool is prohibited.
  • Running is prohibited.
  • No diving or jumping into the Recreation and Therapy pools.
  • Horseplay is prohibited. This includes: dunking, chicken fights, excessive splashing, pushing, or riding on backs or shoulders, or any other behaviors deemed unsafe by recreation staff.

Pool usage & Programming – Therapy pool

  • Therapy Pool is for adults & children ages 6 months–3 years WITH an adult.
  • No horseplay.

Pool usage & Programming – Recreation pool

  • Swim toys (i.e. squirt guns, balls, dive toys. etc.) are prohibited.
  • No outside flotation devices allowed. You may check out a Kroc approved life jacket from a Kroc Lifeguard   (photo ID or membership card is required for check out). Children using life jackets must be accompanied by an adult in the water, unless 4ft or taller.

Pool usage & Programming – Competition pool

  • 18 and older- Can swim in lanes without a swim test.
  • 12–17 years- Can swim in lap lanes alone AFTER completing Teen Lap Swim Test.
  • 11 years and younger- Can swim in lap lanes AFTER completing Teen Lap Swim Test, child MUST have a parent swimming in the lane with them. Exception: if child is on CAST swim team or another swim team/water polo team with proof, the parent does not need to be in the pool. 
  • For anyone wanting to complete the teen lap swim test they will need to contact simonne.call@usw.salvationarmy.org.
  • Teen lap swim tests can only be completed by a manager or lead.
  • Diving boards and aqua rock wall are available to users who successfully complete the swim/tread test (open during summer only). Swimmers must be 8 years or over for High Dive.
  • Diving blocks are only used for coached swim team participants and pre-approved programs.
  • Kick boards and pull buoys are only intended for lap swimmers.
  • Hanging on lane lines are prohibited.
  • To avoid conflict and make everyone’s swimming experience more enjoyable, please adhere to the Lap Swim Etiquette sign and share lap lanes.

 

The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Play Care.

  • Check in: please bring your membership card directly to the playcare area. The staff will check you in you with your card as you fill out the information on the signup sheet.
  • First Come, First Serve: Space is limited to the first children checked in. Playcare can only have three infants under 18 months. If an infant is present, our total capacity is 6. When no infants are present, our capacity is eight children. We have a ratio of 1 staff: 8 children. An infant under 18 months is counted twice and we accept no more than 3 infants at any one time.
  • Drop Off/ Pick Up: All children must be signed in and out by the same adult, over the age of 18, with a photo ID. Whoever checks the child into Playcare will be the only person who may check the child ou
  • Facility Wide: Guest of any venue may utilize Playcare. Cell phone number and location are recorded on the check-in sheet in case a Playcare staff needs to reach a parent. Parents must stay on-site at all times. Please keep your phone nearby and with the volume turned on.
  • Time: Maximum of one 90 min session per day.
  • Parent or legal guardian must be a current, active member to receive member rates.
  • Age: Our Playcare is for children between the age of 6 months to 8 years old. Children between 8-12 years will be asked to stay in the gameroom, lounge, basketball courts, or playground with a parent onsite.
  • Snacks: Any type of snack is fine to bring into Playcare EXCEPT any nut products or chocolate, due to allergies and health issues.
  • Drinks: Water or juice are encouraged. Please use spill-proof containers.
  • Diapers & Potty Training: Children must arrive wearing a clean diaper. Potty-trained children should be taken to the restroom prior to sign-in.
  • Changing Diapers: Our Playcare attendants are not permitted to change diapers. If a diaper change is required, the Playcare attendant will contact you.
  • Illness: If a child has any mucus that is not clear, our attendant will ask that the child returns another day. Sick children are not admitted to Playcare to ensure other children do not catch any illnesses.
  • Cleaning: The room, equipment, and toys are cleaned on a consistent schedule.
  • Staff: Our Kroc Associates are background checked and child safety trained.
  • Crying: If a child cries longer than 10 minutes, we reserve the right to contact parents. Parents may need to help children make transition into Playcare.
  • All children are required to keep their shoes and/or socks on and no bare feet are allowed for sanitary purposes
  • No photography of any type is allowed by parents or children
  • Biting & Hitting: We have to provide a safe experience for all children. Therefore, we have the following progressive policy:

First Offense: Staff will have child take a break from activity for one-minute per age

Second Offense: Child will be removed from the Playcare facility, parents will be contacted immediately, and a report will be made to the parents.

Third Offense: The child will be removed from Playcare, a report will be made to the parents, and the child will be restricted from the Playcare for one week. The following week the child may return but if subsequent offenses occur, the child will be restricted from Playcare for an additional week.

 It is recommended that all parents and guardians please send children to Playcare with a labeled bag of diapers and wipes (if needed), something to eat and drink in spill-proof container, a change of clothes, and a comfort item.

 

 PICK-UP & DROP OFF

  • Drop-off occurs at the Recreation Field entrance between 8:00am. and 8:30am. Extended Care drop-off occurs in the Gymnasium Basketball courts between 6:30 am. and 8:00am.
  • Pick-up for all campers occurs at the Recreation Field entrance after 3:30 pm.
  • Parents arriving after 8:30am. for drop-off or prior to 3:30pm. for pick-up will need to report to the Day Camp Office to sign their child in or out and will be instructed where to go to meet their camper’s group. Please leave enough time, as pick-up may occur in the middle of an activity on the other end of campus.
  • Campers must be signed in and out of camp each day by an authorized adult in the presence of Kroc Center staff. Parents and authorized adults must be at least 18 years of age and present current photo I.D. when signing their camper(s) out. Children will be released only to those listed as authorized to pick-up. Valid forms of ID include: California State I.D., Driver’s License, Military I.D., or Passport.
  • All changes to the list of adults authorized to sign out a child must be completed on the Change of Authorization form by the parent who enrolled the child in camp. Please be prepared to show identification when making changes. 
  • Children must be 12 years of age or older to sign themselves out of camp, and will only be allowed to do so after 3:30 pm. Parents wishing to give their children permission to sign themselves out may write the child’s name on the waiver in the space provided for authorized adults. 

LATE PICK-UP

  • A $1 per minute late fee is charged for each minute a child remains at camp past 6:00 pm. (4:00pm. if camper is not enrolled in Extended Care). Please allow plenty of time in anticipation of traffic or volume of parents at the Day Camp sign-out table. If the child is not picked up by 7:00pm., and staff is unable to reach the parents, Child Protective Services will be contacted.

REGISTRATION INFORMATION

  • Walk-In Registration: Parents may register in person at the Gymnasium Guest Service Desk during regular operating hours: Monday - Friday 5:30am. - 8:30pm.; Saturday and Sunday 8:00am. - 5:30pm. 
     
  • Register Online: Parents may register online by visiting the Day Camp page of the San Diego Kroc Center website. Please be sure to include all necessary health and background information.

Note:  All enrollments are subject to space availability and no registrations are guaranteed. A non-refundable deposit is required to reserve a space in each camp.

REGISTRATION POLICIES & PROCEDURES

  • Deposits: A $25 non-refundable deposit per camp is required to reserve a space. Deposits are not transferable between sessions. Deposits can be made only in person at the Kroc Center.
  • Fees: Payment in full is due one week prior to the start of each camp, or registration and deposit are forfeited. Parents may reinstate enrollment pending space availability. Payment may be made by debit card, credit card or cash. Checks are not accepted for payment.
  • Membership Discount: To receive Kroc Center membership rates, membership must be current for the camper at the time of registration and remain current through enrolled weeks of camp. Membership information is available at the Gymnasium Guest Service Desk or online

 

REFUND POLICY, CANCELLATIONS, & TRANSFER REQUESTS

  • Refund & Cancellation Policies: No cash or credit card refunds are issued unless a Day Camp session is cancelled by the Kroc Center. Cancellation credits will be issued via a Kroc Center Gift Card and distributed directly to the participant.
  • Cancellation at least one week prior to the start of the camp session: full credit on a Kroc Center Gift Card toward Kroc Center programs minus the $25 non-refundable deposit fee.
  • Cancellation less than one week prior to the start of the camp session: no credit will be issued.
  • Credit applications are available at the Day Camp Office and online at sd.kroccenter.org/daycamp
  • No prorated credits will be issued for partial attendance at a camp session or missed days due to illness, behavioral issues, or any other reason. Credits are: applicable towards any Kroc Center program, not redeemable for cash, will not be put on any credit card account, and do not expire.
  • Please allow for one to two weeks for your credit request to be processed. Gift Cards may be picked up at the Day Camp Office. Gift Cards will not be mailed.
  • Transfer Requests: Please complete the Change of Enrollment form for all Day Camp session transfers. Transfer requests are not guaranteed. Requests must be made one week prior to each camp. Summer Day Camp Sign-Up Spectacular discounted fees and camp session deposits are non-transferable. Regular payment policies apply: balances resulting from a transfer must be paid one week prior to the start of the camp. 

ENROLLMENT FORMS, INFORMATION & POLICY

  • Assumption of Risk & Liability Waiver and Health History Form: A current form must be completed and on file with the Day Camp Office prior to a child’s first day of camp.
  • Enrollment Form: Enrollment forms must be complete in order to be accepted. For Kroc Adventures camp offerings, please indicate the age group in which the child seeks to enroll (for instance, a seven-year-old can be in KA 6-7 or KA 7-8). Fill in every space on both sides of the form, marking “N/A” in those spaces that do not apply. 
  • Health Requirements: According to American Camp Association Accreditation Standards and California State Law, parents are required to provide health insurance policy information for each child and the date of their last Tetanus shot. To ensure health and safety, parents are required to submit an updated form each camp season. A signature is required for parents who do not immunize due to personal or religious beliefs.
  • Parent Guide: The Parent Guide provides full information on camp policies & procedures. Parents are responsible for reading the Parent Guide and for reviewing camp policies with their child. Topics include signing in and out, behavior management, staffing, program contact information, and what to expect at camp. Parents may receive advance copies of the guide during registration at the Day Camp Office or Gymnasium Guest Service Desk. The Parent Guide can also be downloaded online

 

Frequently Asked Questions

Click on each of the sections below to learn more.

How do I reserve my FITNESS workout?

  • ONLINE (Preferred) Online reservations are preferred and available up to 24 hours in advance of the desired time block for nonmembers. Members are given priority online registration and may reserve their visit up to 48 hours in advance. Visit kroc sales, to create an account.
  • IN-PERSON If you do not have access to the internet, you may stop at the entry table to check-in for Fitness. We have enough equipment spaced out that we have not reached capacity. Should an item be occupied, please wait outside the tents.

Are the locker rooms and restrooms be available?

Industry professionals are HIGHLY recommending locker rooms not be initially opened. We are following this recommendation to not initially open our lockers, showers, or cell phone lockers. Locker Rooms are available for toilets and sinks ONLY. We encourage you to bring a “waist pack” for your smaller items that you do not want to leave in your car.

Do I have to wear a mask at the Kroc?

Yes. See full guidelines online or at the Entry Desk.

When may I arrive for my reservation?

In consideration of increasing distance on the pool deck and around the facility and allowing staff optimum ability to perform cleaning tasks, please arrive no more than 10 minutes prior to your reservation and leave promptly after rinsing off and drying.

Where can I change?

Please dry off the best you can on the deck, use a cover-up and head on home to finish getting ready. Do NOT attempt to change on the pool deck under your towel. Restroom stalls may be used if you must change into clothes, but please be mindful of

How is Fitness equipment spaced?

We have spaced out the equipment under tents so that they’re at least 6’ apart. We encourage members to show true Kroc Center spirit by being patient and respectful of other users- choose a piece that's not directly next to another user, keep your use of each piece to a minimum and keep walkways clear as possible.

 

How will the equipment be disinfected?

Please use the provided Gym Wipes to disinfect the equipment before & after your use. Cleaning Crew will perform a thorough spray-disinfecting at 10:00am & 2:30pm. Please schedule your workout in consideration of these cleaning blocks.

When will Playcare be available?

Playcare is currently available on Tuesday mornings from 8:45am – 10:15am. We will regularly assess COVID guidelines as well as interest and attendance and adjust offerings accordingly.

Is Personal Training available?

Yes. Contact Tony.Grizzle@usw.salvationarmy.org to schedule a session.

Can I play basketball?

Due to an increase in community COVID-19 cases and the difficulty of monitoring for same household basketball play, we have had to close the courts to basketball shooting and practice. Stay tuned for updates.

Is Pickleball available?

Yes. Due to SD County’s placement in the purple tier, pickleball is currently being held in the parking lot turnaround on the far west end of our campus, near the Education Building. Space is limited. Reserve online at krocsales.org

How do I get a tax receipt for my automatic monthly payment turned donation during the closure?

First of all, THANK YOU!! Your generous donation allowed our Social Services team to provide thousands of meals and food boxes to our community! Once we get up and running our Membership and Development teams will work on preparing letters stating the total amount donated, including our tax ID #. These will be available via email or pick-up from the gym. Contact KrocCenterMembershipTeam@usw.salvationarmy.org to receive your document.

 

**We thank all our members who have returned to safely use the Kroc Center since re-opening, following posted Kroc Center policies and San Diego County and CA Dept. of Public Health Guidelines. It is imperative that all users continue to do so for the safety and health of our valued staff, members, and guests alike. Failure to comply will result in a suspension of membership access.

 

How do I reserve my POOL workout?

  •  ONLINE (Preferred). Online reservations are preferred and available up to 48 hours in advance. All pool reservations are now @: https://kroccentersandiego.getomnify.com/ .We have created accounts for all current swimmers with memberships. Please check your email for the “Welcome to Kroc Center San Diego Pool Reservations” message and follow the instructions. A step by step document is available. Make sure to click the option to “LOG IN” and not “CREATE ACCOUNT”, as we’ve created an account for you.
  •  IN-PERSON. If you do not have access to the internet, you can reserve your space by stopping by the check-in desk. A guest services associate can add your name to the Omify site and see what is available. Please note that most spaces book up online.

The session I want is full. Will I be added to the wait list?

Omnify pool reservations has a wait list feature. You will be notified via email that a space has opened and this space will show as available on the calendar.

How do I cancel a reservation?

Pool Reservations: Go to your Omnify Account and click on the menu then go to My Account and view Upcoming Reservations. Click on the slot you wish to cancel then the red Delete Reservation button.

  • Fitness or GroupX reservations (please contact us asap so the space opens to others)
  • Email: KrocCenterMembershipTeam@usw.salvationarmy.org
  • Live Chat with us (click on the talking bubble icon on our webpage)
  • Leave a message at 619-269-1472

What is the capacity in the Pool?

  • Comp Pool: 11. 1 member may swim per lane. A person in the same household may lane share by having one member reserve the lane and the other check-in at the entry. In order to remain safe and in compliance, “same household” means same household - not a person “in your bubble”)

  • Rec Pool: 8. Lane lines will be removed as of 12/1/2020 with the north-south buoy rope remaining. This will divide the pool in half with space for up to 4 members to water walk on each side, properly distanced. WITH NO LANES, THERE WILL NO LONGER BE LANE SHARING IN REC. EACH SWIMMER’S NAME MUST BE LISTED ON OMNIFY TO ENTER. If you have a family membership and regularly share with a spouse, adult roommate, or your children, please contact Guest Services as soon as possible so we can add the other individuals to your Omnify profile

What happened to the lane lines in the Rec Pool?

Our primary goal is to keep our members safe while exercising at the Kroc Center. You’ve likely noticed the increased precautions, including the mask requirement for while water walking(based on an updated CA Guideline released on 11/16/2020). Its important that we assess policies periodically and update to ensure consistent understanding by members and staff alike. Frankly, there was too much gray area in the capacity limits for the Rec Pool, much of whichwe’d permitted out of “what makes sense”. However, by allowing “lane sharing” in the Rec Pool, the total swimmer load could end up as high as 12 people walking back & forth, nearby one another, for as long as 45 minutes. We also know that more than 6 can comfortably fit in the Rec Pool, especially since the “lanes” nearest the stairs are wider than typical.

When can I get into the pool?

At the time of your reservation. If you reserved 11:30am, you may get in the water at 11:30am.Please arrive to the facility no more than 10 minutes prior to your reservation.

I can see a few unused lanes. Can I get in early?

Members reserve the lane for 45 minutes and may show up at any time during their block, so just because a lane is open, if its booked, its unavailable. Additionally, we have a few instances in which a Kroc class or program needs a lane partway through the block, in which case we have reserved that session. We’ve tried to align classes with the blocks, but it didn’t always work out. I paid for a guest to attend a reservation.

May I get a refund for a cancelled reservation?

Refunds may be processed if the request was made at least 24 hours in advance of the session.

Can a nonmember swim?

Yes, but only by lane-sharing in the COMP POOL with an active member who’s in the same household. Upon arrival the nonmember will buy a day pass for entry.

Can I just swim until the next person gets out? I promise I’ll get out as soon as they arrive.

YES and NO:

  • No. This puts the onus on the arriving member to figure out who should be getting out, taking away part of their swimming time.
  • Yes. After getting out at the end of your reservation, you CAN ask guest services if there is an opening in the computer, in which case you may keep swimming.

Can my child swim in the Lap Pool?

Youth members ages 15 & younger may take the lap swim test for approval to swim in the Comp Pool. Contact Simonne.Call@usw.salvationarmy.org

  • 12 years & over: may swim in their own lane
  • 11 years & younger: may lane-share with a parent

Are the locker rooms and restrooms be available?

Industry professionals are HIGHLY recommending locker rooms not be initially opened. We are following this recommendation to not initially open our lockers, showers, or cell phone lockers. Locker Rooms are available for toilets and sinks ONLY. We encourage you to bring a “waist pack” for your smaller items that you do not want to leave in your car.

When may I arrive for my reservation?

In consideration of increasing distance on the pool deck and around the facility and allowing staff optimum ability to perform cleaning tasks, please arrive no more than 10 minutes prior to your reservation and leave promptly after rinsing off and drying.

Where can I change?

Please dry off the best you can on the deck, use a cover-up and head on home to finish getting ready. Do NOT attempt to change on the pool deck under your towel. Restroom stalls may be used if you must change into clothes, but please be mindful of other members and be quick.

Can I use the deck chairs to sunbathe?

No. In consideration of increasing distance and decreasing opportunities for contact with individuals outside your household, please use the facility for active exercise or spectating your child’s activities, then leaving.

Who may come with me to my child’s swim lesson?

Please take the fewest individuals possible. We understand that you may need to bring other children due to supervision, but please minimize non-participants as much as possible.

I haven’t seen my fellow member in so long! I’m excited to chat; can we hang out after our swim reservation.

No. Please finish drying off and head off-site for any socializing. Mission Brew is open until noon and you can grab a drink and walk & talk, distanced.

Are pools safe to use? 

According to the CDC, there is no evidence that the virus that causes COVID-19 can be spread to people through pool water and that disinfection of the water (with chlorine or bromine) should inactivate the virus. Our pool water is disinfected with chlorine. To increase social distancing and sanitation on the pool deck we reduced seating and spread out the remaining seating. Our staff are disinfecting contact surfaces such as railings above the water surfaces and doorknobs. We have temporarily removed shared-use, porous exercise equipment such as noodles and exercise belts. Members are welcome to bring their own noodles and belts or purchase one of ours and make it your own!


Comp Pool:

  • As masks will not be required while lap swimming, we encourage members to avoid lingering and visiting before and after completing a workout.
  • We are currently allowing only 1 swimmer per lane. Lane sharing is allowed and encouraged for swimmers in the same household, only. When sharing, please only reserve the block for 1 person, as if you’re reserving by lane, not name.

Rec Pool:

  • Adult Water Walking/ solo exercise Divided into 6 lanes with lane lines/ buoys to encourage proper distancing.
  • We are currently allowing only 1 swimmer per lane. Lane sharing is allowed and encouraged for swimmers in the same household, only. When sharing, please only reserve the block for 1 person, as if you’re reserving by lane, not name.

Are there any pool deck limitations?

The Pool deck will remain closed to all dry-land activities, sun-bathing, and socializing to mitigate and maintain physical distancing requirements. Common seating areas and deck furniture will be minimized to a small quantity of chairs for members needing to briefly rest after exercise. Signs/arrows will display the proper direction and flow of traffic on deck.To maintain distancing, and in consideration of the elimination of locker access, please keep your bag/ towel near your swim lane so that chairs are available for swimmers waiting for the next session. This will help decrease gathering between sessions.

When can I use the Therapy Pool? The Therapy Pool is currently scheduled to be opened for adult open use beginning Monday, January 4th. Reservations will be available on Omnify. The two factors that influenced this difficult decision are: A. This venue is mostly utilized by vulnerable populations that are recommended to continue staying at home, and B. the pool’s small size coupled with the 36 sf/ person would severely limit our ability properly accommodate demand for Group Exercise classes such as Arthritis Foundation and general open use. We are grateful that we are moving into warmer outside ambient temperatures. Please be patient and generous of spirit in this unprecedented and changing time.

Note: The Therapy Pool will be strategically utilized for parent & child, private & small group swim lessons during the earlier weeks of reopening. These programs have very low standard capacities for safety reasons; this pool will be used in much the same manner as the Rec Pool is for lessons.

 

 

Are Performing Arts & Music classes currently taking place?

  • Yes! As San Diego County is in the Purple Tier of COVID-19 safety restrictions, all of our Performing Arts and Music classes are taking place outside. If/when San Diego moves back into the red, there is the potential for classes to move back indoors, following proper distancing and cleanliness standards.

Are all previous Performing Arts classes available?

  • A majority of the classes are still available, with the exception of Gymnastics/Tumbling, Tap, and Voice classes.

When will Voice, Gymnastics, and Tumbling classes start again?

  • Unfortunately, we do not know at this time. We are keeping a close eye on the state & county updates and at this point are hopeful that we can offer these classes again in the future after program modifications to ensure safety.

What are the Education Building hours?

  • Due to our class schedule, for the time being our building hours will be:
    • Monday – Friday 3:30-7:00pm
    • Saturday  10:00am – 1:00pm

Do I have to wear a mask at the Kroc?

  • For the comfort and safety of other patrons, and in accordance with San Diego County Mandate, we will continue to require that both staff and patrons wear masks.

What safety measures are being taken for Performing Arts classes?

  • Markings on the floor for social distancing are in place for dance classes
  • Instrument spacing to allow for social distancing in music classes
  • Cleaning before and after each class time

What etiquette I should be aware of?

  • Please adhere to one way traffic when using the courtyard staircases
  • Dance students are encouraged to arrive dressed for class and limit items being brought into the building to dance shoes, water, and a small snack only.
  • Music students are encouraged to bring their own headphones and limit items being brought into the building to their music lesson book and water.

Will restrooms be available?

  • We will have ample access to restrooms and sinks. All restrooms are on a strict cleaning schedule and will be disinfected hourly by Kroc Center staff.

Where can I wait while my student is in class?

  • We have designated parent waiting areas, including our outdoor garden space and our upstairs courtyard hallway. Please do not congregate in the courtyard or in class locations.

 

Have Questions?

We're here to help! Contact our helpful and caring staff today and we will be happy to help you with whatever you need.

Call Us Email Us