OUR COMMITMENT TO SAFETY

This Safety information will tell you what to expect from those who work with children and our Seniors when they are at the Kroc Center. First and foremost, you should know we will show our participants care through respect and by keeping them as safe as possible. We are really pleased that you have chosen to allow your loved ones to be a part of the Kroc Center family here at The Salvation Army.
KROC ASSOCIATES HAVE BEEN CAREFULLY SELECTED AND TRAINED TO CARE FOR THEM

• Kroc Staff are background checked before hire, take training in child and elder abuse prevention and are trained annually.
• There is on call Child and Elder Abuse Consultant with over 15 years experience to consult, train and process reporting. • There should always be at least two adults in the area so kids are not alone. One adult may teach while another walks in the hallway, but there should be two adults around.
• Adults cannot promise to keep secrets. If a child tells a Kroc Associate something dangerous, they may need to tell someone who can help.
• Adults should not: offer children a ride on their own, touch children in a way that makes them feel scared or uncomfortable or arrange to meet children on their own. 
• Adults may not send children private messages by: text, email, instant message, Facebook or other electronic means. Guardians should know when children are talking with our staff.
• IF AN ADULT (member, participant, staff, guest) ASSOCIATED WITH THE SALVATION ARMY DOES ANY OF THESE THINGS, IT IS IMPORTANT THAT YOU TELL A MANAGER, DIRECTOR OR THE PTM CONSULTANT IMMEDIATELY.
• Tell the Child Safety Experts at our headquarters by completing a Notice of Concern.
• These forms are available by sending a letter to the PTM Coordinator at 6845 University Ave San Diego CA 92115.

KROC CENTER PARENT SUPERVISION POLICIES

• Parents/guardians must stay at the Kroc Center while children attend classes, if the child is under age 12. Some classes require the parent to stay in the room (see your program manager).
• Children under age 12 must be escorted by a parent/guardian to their class(es).
• Children under age 12 must be picked up by their parent/guardian in the class area. If the child is not picked up, they will be escorted to the Guest Service Desk.
• Children ages 12–18 can walk to and from class on their own. However, we strongly suggest parents/guardians escort them to/from the building.
• All classes must be paid for in advance.
• Parents/guardians should report any concerns about classes, Kroc associates or building maintenance to a Guest Service Associate.
• Parents have an open invitation to observe programs in which their children are involved. However, parents who want to participate in or have continuous, ongoing contact with their child’s programs will be required to complete the volunteer application process.
• Please make leaders aware of any information about your child or family that they may need to know to effectively care for your child (e.g. medical needs, special needs, court orders, issues of access).

HELPFUL HINTS TO TEACH YOUR CHILDREN ABOUT SOCIAL MEDIA

Kroc Associates should not send personal or private messages by any electronic means. Contact should be public or group messages. For instance, we have group pages on Facebook, where you child may “friend” one of our programs. We allow public posts but discourage instant messaging and private messages.

SAFETY INFORMATION

If a Kroc Associate suspects or is told that a child is being abused, the relevant agencies will be informed with the advice and support of The Salvation Army’s Protecting the Mission staff. If a family is living under the shadow of abuse, there are agencies that can be contacted for advice and help.

Child Abuse Hotline: 1.800.344.6000
Child Protective Services: 1.858.560.2191
Elder Abuse Hotline: 1.800.339.4661 

Download a pdf of this information

Attire

• Proper swimwear (swimsuits/trunks, athletics shorts, and rash guards only).
• No cotton.
• Please tie back or cap long hair.

Safety & Supervision

• Children 5 and under must be accompanied by an adult in the water.
• All children 3 and under must wear swim diapers and plastic pants.
• California State Law requires all swimmers to shower and use the restroom before entering the water. Healthy pools are a shared responsibility.
• Persons with open sores, infection or contagious diseases are prohibited from entering the pools.
• Persons having currently active diarrhea or who have had active diarrhea within the previous 14 days will not be allowed in the pool water.
• Prolonged underwater swimming or breath holding is prohibited.
• No glass or sharp metals on the pool deck.
• Eating food and chewing gum in the pool is prohibited.
• Running is prohibited.
• No diving or jumping into the Recreation and Therapy pools.
• Horseplay is prohibited. This includes: dunking, chicken fights, excessive splashing, pushing, or riding on backs or shoulders, or any other behaviors deemed unsafe by recreation staff.

Pool usage & Programming – Therapy pool

• Therapy Pool is for adults & children ages 6 months–3 years WITH an adult.
• No horseplay.

Pool usage & Programming – Recreation pool

• Swim toys (i.e. squirt guns, balls, dive toys. etc.) are prohibited.
• No outside flotation devices allowed. You may check out a Kroc approved life jacket from a Kroc Lifeguard   (photo ID or membership card is required for check out). Children using life jackets must be accompanied by an adult in the water, unless 4ft or taller.

Pool usage & Programming – Competition pool

• 18 and older- Can swim in lanes without a swim test.
• 12–17 years- Can swim in lap lanes alone AFTER completing Teen Lap Swim Test.
• 11 years and younger- Can swim in lap lanes AFTER completing Teen Lap Swim Test, child MUST have a parent swimming in the lane with them. Exception: if child is on CAST swim team or another swim team/water polo team with proof, the parent does not need to be in the pool. 
• For anyone wanting to complete the teen lap swim test they will need to contact [email protected].
• Teen lap swim tests can only be completed by a manager or lead.
• Diving boards and aqua rock wall are available to users who successfully complete the swim/tread test (open during summer only). Swimmers must be 8 years or over for High Dive.
• Diving blocks are only used for coached swim team participants and pre-approved programs.
• Kick boards and pull buoys are only intended for lap swimmers.
• Hanging on lane lines are prohibited.
• To avoid conflict and make everyone’s swimming experience more enjoyable, please adhere to the Lap Swim Etiquette sign and share lap lanes.

The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Play Care.

• Check in: please bring your membership card directly to the playcare area. The staff will check you in you with your card as you fill out the information on the signup sheet.
• First Come, First Serve: Space is limited to the first children checked in. Playcare can only have three infants under 18 months. If an infant is present, our total capacity is 6. When no infants are present, our capacity is eight children. We have a ratio of 1 staff: 8 children. An infant under 18 months is counted twice and we accept no more than 3 infants at any one time.
• Drop Off/ Pick Up: All children must be signed in and out by the same adult, over the age of 18, with a photo ID. Whoever checks the child into Playcare will be the only person who may check the child ou
• Facility Wide: Guest of any venue may utilize Playcare. Cell phone number and location are recorded on the check-in sheet in case a Playcare staff needs to reach a parent. Parents must stay on-site at all times. Please keep your phone nearby and with the volume turned on.
• Time: Maximum of one 90 min session per day.
• Parent or legal guardian must be a current, active member to receive member rates.
• Age: Our Playcare is for children between the age of 6 months to 8 years old. Children between 8-12 years will be asked to stay in the gameroom, lounge, basketball courts, or playground with a parent onsite.
• Snacks: Any type of snack is fine to bring into Playcare EXCEPT any nut products or chocolate, due to allergies and health issues.
• Drinks: Water or juice are encouraged. Please use spill-proof containers.
• Diapers & Potty Training: Children must arrive wearing a clean diaper. Potty-trained children should be taken to the restroom prior to sign-in.

• Changing Diapers: Our Playcare attendants are not permitted to change diapers. If a diaper change is required, the Playcare attendant will contact you.
• Illness: If a child has any mucus that is not clear, our attendant will ask that the child returns another day. Sick children are not admitted to Playcare to ensure other children do not catch any illnesses.
• Cleaning: The room, equipment, and toys are cleaned on a consistent schedule.
• Staff: Our Kroc Associates are background checked and child safety trained.
• Crying: If a child cries longer than 10 minutes, we reserve the right to contact parents. Parents may need to help children make transition into Playcare.
• All children are required to keep their shoes and/or socks on and no bare feet are allowed for sanitary purposes
• No photography of any type is allowed by parents or children
• Biting & Hitting: We have to provide a safe experience for all children. Therefore, we have the following progressive policy:

First Offense: Staff will have child take a break from activity for one-minute per age

Second Offense: Child will be removed from the Playcare facility, parents will be contacted immediately, and a report will be made to the parents.

Third Offense: The child will be removed from Playcare, a report will be made to the parents, and the child will be restricted from the Playcare for one week. The following week the child may return but if subsequent offenses occur, the child will be restricted from Playcare for an additional week.

 It is recommended that all parents and guardians please send children to Playcare with a labeled bag of diapers and wipes (if needed), something to eat and drink in spill-proof container, a change of clothes, and a comfort item.

 PICK-UP & DROP OFF

• Drop-off occurs at the Recreation Field entrance between 8:00am. and 8:30am. Extended Care drop-off occurs in the Gymnasium Basketball courts between 6:30 am. and 8:00am.
• Pick-up for all campers occurs at the Recreation Field entrance after 3:30 pm.
• Parents arriving after 8:30am. for drop-off or prior to 3:30pm. for pick-up will need to report to the Day Camp Office to sign their child in or out and will be instructed where to go to meet their camper’s group. Please leave enough time, as pick-up may occur in the middle of an activity on the other end of campus.
• Campers must be signed in and out of camp each day by an authorized adult in the presence of Kroc Center staff. Parents and authorized adults must be at least 18 years of age and present current photo I.D. when signing their camper(s) out. Children will be released only to those listed as authorized to pick-up. Valid forms of ID include: California State I.D., Driver’s License, Military I.D., or Passport.
• All changes to the list of adults authorized to sign out a child must be completed on the Change of Authorization form by the parent who enrolled the child in camp. Please be prepared to show identification when making changes. 
• Children must be 12 years of age or older to sign themselves out of camp, and will only be allowed to do so after 3:30 pm. Parents wishing to give their children permission to sign themselves out may write the child’s name on the waiver in the space provided for authorized adults. 

LATE PICK-UP

• A $1 per minute late fee is charged for each minute a child remains at camp past 6:00 pm. (4:00pm. if camper is not enrolled in Extended Care). Please allow plenty of time in anticipation of traffic or volume of parents at the Day Camp sign-out table. If the child is not picked up by 7:00pm., and staff is unable to reach the parents, Child Protective Services will be contacted.

REGISTRATION INFORMATION

• Walk-In Registration: Parents may register in person at the Gymnasium Guest Service Desk during regular operating hours: Monday - Friday 5:30am. - 8:30pm.; Saturday and Sunday 8:00am. - 5:30pm. 
   
• Register Online: Parents may register online by visiting the Day Camp page of the San Diego Kroc Center website. Please be sure to include all necessary health and background information.

Note:  All enrollments are subject to space availability and no registrations are guaranteed. A non-refundable deposit is required to reserve a space in each camp.

REGISTRATION POLICIES & PROCEDURES

• Deposits: A $25 non-refundable deposit per camp is required to reserve a space. Deposits are not transferable between sessions. Deposits can be made only in person at the Kroc Center.
• Fees: Payment in full is due one week prior to the start of each camp, or registration and deposit are forfeited. Parents may reinstate enrollment pending space availability. Payment may be made by debit card, credit card or cash. Checks are not accepted for payment.
• Membership Discount: To receive Kroc Center membership rates, membership must be current for the camper at the time of registration and remain current through enrolled weeks of camp. Membership information is available at the Gymnasium Guest Service Desk or online

REFUND POLICY, CANCELLATIONS, & TRANSFER REQUESTS

• Refund & Cancellation Policies: No cash or credit card refunds are issued unless a Day Camp session is cancelled by the Kroc Center. Cancellation credits will be issued via a Kroc Center Gift Card and distributed directly to the participant.
• Cancellation at least one week prior to the start of the camp session: full credit on a Kroc Center Gift Card toward Kroc Center programs minus the $25 non-refundable deposit fee.
• Cancellation less than one week prior to the start of the camp session: no credit will be issued.
• Credit applications are available at the Day Camp Office and online at sd.kroccenter.org/daycamp
• No prorated credits will be issued for partial attendance at a camp session or missed days due to illness, behavioral issues, or any other reason. Credits are: applicable towards any Kroc Center program, not redeemable for cash, will not be put on any credit card account, and do not expire.
• Please allow for one to two weeks for your credit request to be processed. Gift Cards may be picked up at the Day Camp Office. Gift Cards will not be mailed.
• Transfer Requests: Please complete the Change of Enrollment form for all Day Camp session transfers. Transfer requests are not guaranteed. Requests must be made one week prior to each camp. Summer Day Camp Sign-Up Spectacular discounted fees and camp session deposits are non-transferable. Regular payment policies apply: balances resulting from a transfer must be paid one week prior to the start of the camp. 

ENROLLMENT FORMS, INFORMATION & POLICY

• Assumption of Risk & Liability Waiver and Health History Form: A current form must be completed and on file with the Day Camp Office prior to a child’s first day of camp.
• Enrollment Form: Enrollment forms must be complete in order to be accepted. For Kroc Adventures camp offerings, please indicate the age group in which the child seeks to enroll (for instance, a seven-year-old can be in KA 6-7 or KA 7-8). Fill in every space on both sides of the form, marking “N/A” in those spaces that do not apply. 
• Health Requirements: According to American Camp Association Accreditation Standards and California State Law, parents are required to provide health insurance policy information for each child and the date of their last Tetanus shot. To ensure health and safety, parents are required to submit an updated form each camp season. A signature is required for parents who do not immunize due to personal or religious beliefs.
• Parent Guide: The Parent Guide provides full information on camp policies & procedures. Parents are responsible for reading the Parent Guide and for reviewing camp policies with their child. Topics include signing in and out, behavior management, staffing, program contact information, and what to expect at camp. Parents may receive advance copies of the guide during registration at the Day Camp Office or Gymnasium Guest Service Desk. The Parent Guide can also be downloaded online

Theatre/Rentals Policy

TOBACCO, ALCOHOL & DRUG FREE CAMPUS
All alcoholic beverages, drugs and smoking are prohibited on the Kroc Center campus.

Organizational Requirements
A security deposit of five hundred ($500.00) dollars must be paid in advance in order to reserve the facility. This deposit is required to ensure proper clean up after use of the facility and to cover the cost of repairs, damages or loss to the facility or equipment. All deposits will be refunded in full if clean up is suitable and no property damage is noted. 

Contract Policy The Salvation Army Kroc Center requires contracts for all events. Contract approval process takes an average of two weeks. Along with the signed contract, a 50% down payment is due. The following 50% is due 10 business days prior to your event, along with a guaranteed guest count.

Catering Outside catering permitted with pre approval ( Fees apply) 

Large Businesses Larger business can take advantage of the of the Joan B. Kroc Theatre weekday rates for all staff meetings of up to 540 employees.
Location origination fee (For video and live streaming)
Price quote available upon request

Theatre/Rentals FAQs

Do you offer Technical Services?
Whether you have a small presentation or a multi-media extravaganza in the theater, we have experienced technicians who can help you manage all your audio, video and lighting needs.

What is the Event  Approval procedure?
Prior to contract signing, your event must be approved through The Salvation Army Divisional Headquarters. The Salvation Army reserves the right to deny any event that presents a conflict with The Salvation Army’s mission. Liability insurance may be required.

Community Room 

• Confetti and glitter are prohibited. Painters tape must be used when attaching decor to wall and doors. 
• No kitchen access is available.
• Please inquire about catering options and availability

Joan B. Kroc Theatre

• Standard rental fees apply for any overtime additional technical and equipment needs.
• Program content must be suitable for all ages.
• Outside catering permitted with pre approval( Fees apply)

Please inquire about catering options and availability

Rolando Room

• Outside catering permitted with pre approval( Fees apply)
• Please inquire about catering options and availability

How do I reserve my FITNESS workout?

• ONLINE (Preferred) Online reservations are preferred and available up to 24 hours in advance of the desired time block for nonmembers. Members are given priority online registration and may reserve their visit up to 48 hours in advance. Visit kroc sales, to create an account.
• IN-PERSON If you do not have access to the internet, you may stop at the entry table to check-in for Fitness. We have enough equipment spaced out that we have not reached capacity. Should an item be occupied, please wait outside the tents.

Are the locker rooms and restrooms be available?

Industry professionals are HIGHLY recommending locker rooms not be initially opened. We are following this recommendation to not initially open our lockers, showers, or cell phone lockers. Locker Rooms are available for toilets and sinks ONLY. We encourage you to bring a “waist pack” for your smaller items that you do not want to leave in your car.

Do I have to wear a mask at the Kroc?

Yes. See full guidelines online or at the Entry Desk.

When may I arrive for my reservation?

In consideration of increasing distance on the pool deck and around the facility and allowing staff optimum ability to perform cleaning tasks, please arrive no more than 10 minutes prior to your reservation and leave promptly after rinsing off and drying.

Where can I change?

Please dry off the best you can on the deck, use a cover-up and head on home to finish getting ready. Do NOT attempt to change on the pool deck under your towel. Restroom stalls may be used if you must change into clothes, but please be mindful of

How is Fitness equipment spaced?

We have spaced out the equipment under tents so that they’re at least 6’ apart. We encourage members to show true Kroc Center spirit by being patient and respectful of other users- choose a piece that's not directly next to another user, keep your use of each piece to a minimum and keep walkways clear as possible.

How will the equipment be disinfected?

Please use the provided Gym Wipes to disinfect the equipment before & after your use. Cleaning Crew will perform a thorough spray-disinfecting at 10:00am & 2:30pm. Please schedule your workout in consideration of these cleaning blocks.

When will Playcare be available?

PPlaycare is currently offered on a very limited basis for children ages 2-11 years. Activities will be held outdoors (even though we’re now in the Red Tier, capacity is limited to such a small number of children that we will continue using the playground and outdoor areas until limits increase. Advanced registration is strongly encouraged online so we know how many children to expect. Parents are expected to review our pre-entry questions before arriving, check-in at the entry table then escort their child(ren) the field after applying hand sanitizer. Please no food or drink at this time. All children are expected to wear a face covering.

Is Personal Training available?

Yes. Contact [email protected] to schedule a session.

Can I play basketball?

Single player or same household shooting/ practicing is permitted (limit of 3 per ½ court). Please kindly reserve your session online ; additional guests from the same household will check-in with Guest Services at time of entry for “Basketball Reservations - Attendees” so we may keep an accurate count of users. Guests may purchase a single session for $5 or purchase a monthly Basketball Pass for $15/ month! This pass allows unlimited monthly access to the basketball sessions ONLY. Purchase the pass by 4/15/2021 and your startup fee is waived..

Is Pickleball available?

Indoor Pickleball is back! Due to continued restrictions on groups and distancing, reservations are required. A member or guest may reserve a court (free for members/ $5 for nonmembers) and will be responsible for putting together their own “cohort” of players (4 total). Reserve a court here Guests may purchase a single session for $5 or purchase a monthly Pickleball Pass for $15/ month! This pass allows unlimited monthly access to the pickleball sessions ONLY. Purchase the pass by 4/15/2021 and your startup fee is waived.

How do I get a tax receipt for my automatic monthly payment turned donation during the closure?

First of all, THANK YOU!! Your generous donation allowed our Social Services team to provide thousands of meals and food boxes to our community! Once we get up and running our Membership and Development teams will work on preparing letters stating the total amount donated, including our tax ID #. These will be available via email or pick-up from the gym. Contact [email protected] to receive your document.

 

I haven’t seen my fellow member in so long! I’m excited to chat; can we hang out after our swim reservation.

No. Please finish drying off and head off-site for any socializing. Mission Brew is open until noon and you can grab a drink and walk & talk, distanced.

**We thank all our members who have returned to safely use the Kroc Center since re-opening, following posted Kroc Center policies and San Diego County and CA Dept. of Public Health Guidelines. It is imperative that all users continue to do so for the safety and health of our valued staff, members, and guests alike. Failure to comply will result in a suspension of membership access.

How do I reserve my POOL workout?

•  ONLINE (Preferred). Online reservations are preferred and available up to 48 hours in advance. All pool reservations are now @: https://kroccentersandiego.getomnify.com/ .We have created accounts for all current swimmers with memberships. Please check your email for the “Welcome to Kroc Center San Diego Pool Reservations” message and follow the instructions. A step by step document is available. Make sure to click the option to “LOG IN” and not “CREATE ACCOUNT”, as we’ve created an account for you.
•  IN-PERSON. If you do not have access to the internet, you can reserve your space by stopping by the check-in desk. A guest services associate can add your name to the Omify site and see what is available. Please note that most spaces book up online.

The session I want is full. Will I be added to the wait list?

Omnify has a wait list feature. You will be notified via email that a space has opened and this space will show as available on the calendar. You will not be moved into the space automatically- click on the “book now” button in the email to reserve the spot.

How do I cancel a reservation?

Pool Reservations: Go to your Omnify Account and click on the menu then go to My Account and view Upcoming Reservations. Click on the slot you wish to cancel then the red Delete Reservation button.

• Fitness or GroupX reservations (please contact us asap so the space opens to others)
• Email: [email protected]
• Live Chat with us (click on the talking bubble icon on our webpage)
• Leave a message at 619-269-1472

What is the capacity in the Pool?

• - Comp Pool: 11. 1 member may swim per lane. A person in the same household may lane share by having one member reserve the lane and the other check-in at the entry. In order to remain safe and in compliance, “same household” means same household- not a person “in your bubble”) -

• Rec Pool: 8. Lane lines will be removed as of 12/1/2020 with the north-south buoy rope remaining. This will divide the pool in half with space for up to 4 members to water walk on each side, properly distanced. WITH NO LANES, THERE WILL NO LONGER BE LANE SHARING IN REC. EACH SWIMMER’S NAME MUST BE LISTED ON OMNIFY TO ENTER. If you have a family membership and regularly share with a spouse, adult roommate or your children, please contact Guest Services asap so we can add the other individuals to your Omnify profile.

What happened to the lane lines in the Rec Pool?

Our primary goal is to keep our members safe while exercising at the Kroc Center. You’ve likely noticed the increased precautions, including the mask requirement for while water walking(based on an updated CA Guideline released on 11/16/2020). Its important that we assess policies periodically and update to ensure consistent understanding by members and staff alike. Frankly, there was too much gray area in the capacity limits for the Rec Pool, much of whichwe’d permitted out of “what makes sense”. However, by allowing “lane sharing” in the Rec Pool, the total swimmer load could end up as high as 12 people walking back & forth, nearby one another, for as long as 45 minutes. We also know that more than 6 can comfortably fit in the Rec Pool, especially since the “lanes” nearest the stairs are wider than typical.

When can I get into the pool?

At the time of your reservation. If you reserved 11:30am, you may get in the water at 11:30am.Please arrive to the facility no more than 10 minutes prior to your reservation.

I can see a few unused lanes. Can I get in early?

Members reserve the lane for 45 minutes and may show up at any time during their block, so just because a lane is open, if its booked, its unavailable. Additionally, we have a few instances in which a Kroc class or program needs a lane partway through the block, in which case we have reserved that session. We’ve tried to align classes with the blocks, but it didn’t always work out. I paid for a guest to attend a reservation.

May I get a refund for a cancelled reservation?

Refunds may be processed if the request was made at least 24 hours in advance of the session.

Can a nonmember swim?

Yes, but only by lane-sharing in the COMP POOL with an active member who’s in the same household. Upon arrival the nonmember will buy a day pass for entry.

Can I just swim until the next person gets out? I promise I’ll get out as soon as they arrive.

YES and NO:

• No. This puts the onus on the arriving member to figure out who should be getting out, taking away part of their swimming time.
• Yes. After getting out at the end of your reservation, you CAN ask guest services if there is an opening in the computer, in which case you may keep swimming.

Can my child swim in the Lap Pool?

Youth members ages 15 & younger may take the lap swim test for approval to swim in the Comp Pool. Contact [email protected]

• 12 years & over: may swim in their own lane
• 11 years & younger: may lane-share with a parent

Are the locker rooms and restrooms be available?

Industry professionals are HIGHLY recommending locker rooms not be initially opened. We are following this recommendation to not initially open our lockers, showers, or cell phone lockers. Locker Rooms are available for toilets and sinks ONLY. We encourage you to bring a “waist pack” for your smaller items that you do not want to leave in your car.

When may I arrive for my reservation?

In consideration of increasing distance on the pool deck and around the facility and allowing staff optimum ability to perform cleaning tasks, please arrive no more than 10 minutes prior to your reservation and leave promptly after rinsing off and drying.

Where can I change?

Please dry off the best you can on the deck, use a cover-up and head on home to finish getting ready. Do NOT attempt to change on the pool deck under your towel. Restroom stalls may be used if you must change into clothes, but please be mindful of other members and be quick.

Can I use the deck chairs to sunbathe?

No. In consideration of increasing distance and decreasing opportunities for contact with individuals outside your household, please use the facility for active exercise or spectating your child’s activities, then leaving.

Who may come with me to my child’s swim lesson?

Please take the fewest individuals possible. We understand that you may need to bring other children due to supervision, but please minimize non-participants as much as possible.

I haven’t seen my fellow member in so long! I’m excited to chat; can we hang out after our swim reservation.

No. Please finish drying off and head off-site for any socializing. Mission Brew is open until noon and you can grab a drink and walk & talk, distanced.

Are pools safe to use? 

According to the CDC, there is no evidence that the virus that causes COVID-19 can be spread to people through pool water and that disinfection of the water (with chlorine or bromine) should inactivate the virus. Our pool water is disinfected with chlorine. To increase social distancing and sanitation on the pool deck we reduced seating and spread out the remaining seating. Our staff are disinfecting contact surfaces such as railings above the water surfaces and doorknobs. We have temporarily removed shared-use, porous exercise equipment such as noodles and exercise belts. Members are welcome to bring their own noodles and belts or purchase one of ours and make it your own!

Comp Pool:

• As masks will not be required while lap swimming, we encourage members to avoid lingering and visiting before and after completing a workout.
• We are currently allowing only 1 swimmer per lane. Lane sharing is allowed and encouraged for swimmers in the same household, only. When sharing, please only reserve the block for 1 person, as if you’re reserving by lane, not name.

Rec Pool:

• Adult Water Walking/ solo exercise Divided into 6 lanes with lane lines/ buoys to encourage proper distancing.
• We are currently allowing only 1 swimmer per lane. Lane sharing is allowed and encouraged for swimmers in the same household, only. When sharing, please only reserve the block for 1 person, as if you’re reserving by lane, not name.

Are there any pool deck limitations?

The Pool deck will remain closed to all dry-land activities, sun-bathing, and socializing to mitigate and maintain physical distancing requirements. Common seating areas and deck furniture will be minimized to a small quantity of chairs for members needing to briefly rest after exercise. Signs/arrows will display the proper direction and flow of traffic on deck.To maintain distancing, and in consideration of the elimination of locker access, please keep your bag/ towel near your swim lane so that chairs are available for swimmers waiting for the next session. This will help decrease gathering between sessions.

When can I use the Therapy Pool? Limited Therapy Pool open session reservations are available beginning in April! Reservations will be available 48 hours in advance for current members only with a capacity of 6 swimmers. Usage is limited to 45-minute time blocks. GroupX classes are not yet being offered due to high popularity/ demand and very low capacity. We recommend checking out the low impact aquatic groupx classes held in the Rec Pool.

Note: The Therapy Pool will be strategically utilized for parent & child, private & small group swim lessons during the earlier weeks of reopening. These programs have very low standard capacities for safety reasons; this pool will be used in much the same manner as the Rec Pool is for lessons.

Are Performing Arts & Music classes currently taking place?

• Yes! As San Diego County is in the Purple Tier of COVID-19 safety restrictions, all of our Performing Arts and Music classes are taking place outside. If/when San Diego moves back into the red, there is the potential for classes to move back indoors, following proper distancing and cleanliness standards.

Are all previous Performing Arts classes available?

• A majority of the classes are still available, with the exception of Gymnastics/Tumbling, Tap, and Voice classes.

When will Voice, Gymnastics, and Tumbling classes start again?

• Unfortunately, we do not know at this time. We are keeping a close eye on the state & county updates and at this point are hopeful that we can offer these classes again in the future after program modifications to ensure safety.

What are the Education Building hours?

• Due to our class schedule, for the time being our building hours will be:
  • Monday – Friday 3:30-7:00pm
  • Saturday  10:00am – 1:00pm

Do I have to wear a mask at the Kroc?

• For the comfort and safety of other patrons, and in accordance with San Diego County Mandate, we will continue to require that both staff and patrons wear masks.

What safety measures are being taken for Performing Arts classes?

• Markings on the floor for social distancing are in place for dance classes
• Instrument spacing to allow for social distancing in music classes
• Cleaning before and after each class time

What etiquette I should be aware of?

• Please adhere to one way traffic when using the courtyard staircases
• Dance students are encouraged to arrive dressed for class and limit items being brought into the building to dance shoes, water, and a small snack only.
• Music students are encouraged to bring their own headphones and limit items being brought into the building to their music lesson book and water.

Will restrooms be available?

• We will have ample access to restrooms and sinks. All restrooms are on a strict cleaning schedule and will be disinfected hourly by Kroc Center staff.

Where can I wait while my student is in class?

• We have designated parent waiting areas, including our outdoor garden space and our upstairs courtyard hallway. Please do not congregate in the courtyard or in class locations.