Never Miss a Chance to Do the Most Good

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Never Miss a Chance to Do the Most Good

Please enter your name, email and zip code below to sign up!

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid zip code

Never Miss a Chance to Do the Most Good

Please enter your name, email and zip code below to sign up!

Please enter your first name
Please enter your last name
Please enter a valid email address
Please enter a valid zip code
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Kroc Center Policies

Click on each of the policies below to learn more.

One or two adults living in a household and dependents who are eligible up to the age of 17. An individual with a disability or an elderly parent who is financially dependent on and is living in the same household with the primary member will remain eligible for the Family membership. Verification of family status and residency may be required. For example: tax return, utility bill, health insurance, etc.

A college student enrolled in 12 or more credits. Academic proof including class schedule and student ID will be required annually.

Membership fees can be paid monthly via recurring credit card charge or electronic funds transfer (bank account debit). Prorated fees will be due at time of enrollment and may vary depending upon enrollment date. To complete electronic funds transfer process, a voided check must be provided with completed membership form. Membership fees for the following month will automatically be deducted from member bank account around the 20th of the current month. Any requested changes must be submitted by the 10th of the month in order to be processed for the following month.

Annual payments may be paid in full by cash, check, major credit/debit card. Fees are equivalent to 12 monthly payments. The annual fee and required registration fee are due at time of enrollment.

Changes or cancellations to a membership must be submitted in writing using a "Cancellation/Change Form" at any time. Changes will take effect immediately. Download a Cancellation/Change Form.

Membership fees are nonrefundable. In order to cancel a membership, members must submit a written request by the 10th day of the current month for it to become effective in the following month. If a member cancels or if membership payments lapse for more than 30 days, the appropriate registration fee will be charged to reopen the membership account. There is no fee charged for cancellation.

PROGRAM USER POLICY: 
If a registered student is five (5) minutes or late to the class, their spot may be forfeited and given to a customer on the waitlist. 

No student may enter any class ten (10) minutes or more after the class start time.

Our Group Exercise equipment will not be available for use outside of the appropriate class; each participant must set up and return their own equipment to its appropriate place at the start and end of class. 

If you would like to cancel a class, please Live Chat us here on the lower right.

Each student must check in at the front desk to receive the appropriate wrist band before entering the water.

Any requested change that affects the billing of your membership must be submitted by the 10th of the month to be processed for the following month. If changes occur after the 10th of the month, please see the front desk for pro-rated amount. Membership downgrades and removal of family members are subject to a $10 change fee. Changes will take effect immediately.

There is a $20 charge for each insufficient funds transaction. This places your membership on hold until payment is received. Payments received after a plan has expired will be charged an additional $5 reinstatement fee.

Free use of athletic equipment including volleyballs & basketballs (collateral required). See the front desk.

Children must be accompanied by an adult. Please limit access to 20 minutes. Access is limited to 1 adult, unless second individual is a designated aid.

Lockers are available at no charge. Guests are responsible for supplying their own lock and clearing locker after each use. The Salvation Army is not liable for lost or stolen property.

Individuals, families, and seniors who cannot afford Kroc Center membership or fees for youth camps and/or group classes can apply for a discount. Eligibility for this program is based on income level. Scholarship applications are available online or at the information desk.

Please read this Waiver carefully as it affects your legal rights in the event of an injury, contraction of a communicable disease, infection and/or damage to property. Participants understand that the use of the facilities and/or services may involve risk of bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection and agree to assume any such risks. In case of illness or accident at our facility, The Salvation Army Community Center is authorized to secure emergency medical treatment at member/participant’s expense. It is up to the participant to consult physicians and other professionals to make sure that they can safely participate in activities and events offered by The Salvation Army Community Center. Participant also understands and agrees that by registering, they are giving up their right (or the minor for whom they register) to make any claim against The Salvation Army, its agents, employees, and volunteers, including the right to sue them, for bodily injury, property damage, contraction of a communicable disease and/or contraction of a viral or bacterial infection of any type and/or any other loss that they might suffer while using The Salvation Army Community Center facilities and/or services, except as limited by law.

Please sign and email back to [email protected] with the subject line of “Waiver for ______”.

Open form

Public drop-in access is intended for inclusive recreational use. Any external personal or group use/training/coaching should contact the rental department of specific group requests.

Personal Group/Individual Coaching & Program Cancellation Policy
Cancellation of a one-on-one session or any personal or group coaching session requires 24 hours notice. Failure to do so will result in a forfeiture of any monies paid.

The Salvation Army Kroc Center is a place for families and welcomes nursing moms. Couches are provided in the ladies lounge adjacent to the East wing restrooms along with a diaper changing station. Moms are permitted to nurse in all common areas but are asked to be discreet out of consideration for Kroc guests of all ages and backgrounds.

We love all furry companions however, for security and health reasons, only animals who remain on the floor at all times and under full control are allowed. A service animal is a dog that is individually trained to do work or perform tasks for a person with a disability. Sorry, pets and comfort animals are not permitted.

Gift Cards are available for purchase at the front desk and can be used by recipient to pay for memberships, class and program fees, facility rentals, merchandise, and cafe items. Gift cards cannot be used for class materials, theater & performance tickets, vendor events or non-Kroc sponsored events.

No cash or credit card refunds will be issued unless the class or program is cancelled by the Kroc Center Cancellation credits will be issued via Kroc Center Gift Card and distributed directly to the participant or parent/ guardian. Cancellations at least 1 week prior to the start of the session: full credit on a Kroc Center Gift Card minus a $10 cancellation fee. Cancellation less than 1 week prior to the start of the session: credit on a Kroc Center Gift Card minus 50% of the amount paid. Cancellation requests made after the start of the session: no credit will be issued. Gift Card Request Forms are available at any venue Guest Services Desk. The assigned Program Manager will contact the participant or parent/ guardian within 1 week of receipt of the form. Gift Cards must be obtained from Guest Services within 30 days of approval. Gift Cards will not be mailed. No prorated credits will be issued for partial attendance at a session or missed days due to illness, behaviorial issues or any other reason. Credits are applicable toward any Kroc Center class or program, not redeemable for cash will not be put on any credit card, and do not expire.

Cancellation Form 

PROGRAM USER POLICY: 
If a registered student is five (5) minutes or late to the class, their spot may be forfeited and given to a customer on the waitlist. 

No student may enter any class ten (10) minutes or more after the class start time.

Our Group Exercise equipment will not be available for use outside of the appropriate class; each participant must set up and return their own equipment to its appropriate place at the start and end of class. 

If you would like to cancel a class, please Live Chat us here on the lower right.

Each student must check in at the front desk to receive the appropriate wrist band before entering the water.

Anyone purchasing a day pass will be required to show photo ID (ages 18+). The Kroc Center may use this information to consult public sources to help determine whether a guest may pose unreasonable harm to our patrons, staff or visitors. Your safety is important to us. By showing your photo ID at the front desk, you help The Kroc Center to provide a quality, state-of-the-art, facility where individuals and families can work, play and grow together in a safe and nurturing environment. Thank you for your cooperation with this policy.

Rates and policies are subject to change. 

General found items will be stored in the court storage armoire for 1 month. At the end of the month, items will be bagged up, labeled with the month and donated after 1 week. We will check items for a name before storing, and if the item labeled, attempt to contact the customer. Clearly labeled items will be placed safely in the Merch closet with a notation on the customer's profile.

Exceptions/ Valuables: If a found item has a perceived valuable of $50+, it will be logged. Larger items will be stored in the Merch closet, small items in labeled baggies, then placed in our safe. 

  • Valuable clothing & shoes: keep 6 months 
  • Small Valuables:
    • Jewelry: 1 year
    • Electronics (phones, Bluetooth headphones): 6 months
    • Credit Cards: 1 week 
    • ID/ passport: we will attempt to make contact by phone, place in envelope & mail to address.

Items will then be donated. 

Code of Conduct & Discipline Policy

In order to uphold the Kroc Center’s Purpose of “Building Connections” we expect all staff, members, participants, guests and vendors to engage in a manner consistent with our Core Values: Safety, Integrity, Quality, Courtesy & Fun. Failure to observe these policies will result in disciplinary action and/or termination of membership privileges. Center personnel have the right to refuse service to anyone deemed disruptive or abusive.

Kroc Center Core Values

Safety: We create a safe space.
Integrity: We foster trust.
Quality: We strive for excellence.
Courtesy: We act with kindness and respect.
Fun: We love what we do.

General Behavioral Guidelines/ Expectations

*Additional rules to be posted and adhered to for individual programs.

Safety

  • Children under the age of 12 must be accompanied in The Kroc Center. Access to the Wellness Center (Cardio, Free Weights) is restricted to members ages 16 & over (ages 12-15 after successful completion of the Teen Fitness Orientation. There is an exception if a child is participating in one of our parent(s) and me classes or other specific youth programming.

  • Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.

  • Equipment must be used for its intended purpose only.

  • Use of bicycles, roller blades, skateboards, or scooters inside the facility will not be allowed.

  • Pets (excluding service animals) will not be allowed inside the facility.

  • Alcohol and/or drugs are not allowed anywhere on the premises.

  • Smoking and/or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.

  • Weapons of any kind are not permitted on the premises.

Courtesy

  • Please be considerate of other members/guests by limiting usage of shared equipment & venues during impacted hours (example: cardio equipment, lap lanes)

  • Refrain from the use of foul language, abusive actions, and inappropriate behavior.

  • Lost membership cards must be reported and replaced for a $5 fee within 30 days.

  • With exceptions to special dietary restrictions, outside food is not allowed at the Center.

  • The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.

 

Rules

 

  1. Children under the age of 12 must be accompanied in The Kroc Center. Access to the Wellness Center (Cardio, Free Weights) is restricted to individuals aged 16 & over. Members ages 12-15 years may access after successful completion of our Teen Fitness Orientation.

  2. Refrain from the use of foul language, abusive actions, and inappropriate behavior.

  3. Lost membership cards must be reported and replaced within 30 days. There is a $5 fee to replace a membership card.

  4. No one under the age of 16 is allowed in the Fitness Area unless participating in a Kroc Center program or class. Members 12–15 may use the Fitness Area after successfully passing the Teen Fitness Orientation.

  5. Shirt and shoes must be worn in all areas outside of pools and sun deck. No swimwear or wet clothing is allowed outside of aquatic areas. Proper workout attire is required in fitness area (no street shoes or jeans.) Any clothing, including logos or messages on apparel, must be acceptable in a family setting.

  6. Use of bicycles, roller blades, skateboards, or scooters inside the facility will not be allowed.

  7. Alcohol and / or drugs are not allowed anywhere on the premises.

  8. Smoking and /or use of any type of smokeless tobacco are prohibited in the facility or on facility grounds.

  9. Weapons of any kind are not permitted on the premises.

  10. With exceptions to special dietary restrictions, outside food is not allowed at The Salvation Army Kroc Center.

  11. The Kroc Center reserves the right to terminate membership in response to any immoral or illegal activity by a member.

  12. Pets (excluding service animals) will not be allowed inside the facility.

  13. Equipment must used for its intended purpose only. Please be considerate of other members/ guests by limiting usage of shared equipment & venues during impacted hours (example: cardio equipment, lap lanes).

Safety Information

The Salvation Army is dedicated to keeping children and vulnerable adults safe from physical, emotional and sexual harm. We refer to our safety efforts as "Protecting The Mission."

Protecting The Mission guidelines ensure The Kroc Corps Community Center emphasizes safety in the following ways:

  • Salvation Army personnel (officers, employees and volunteers) are trained in child abuse prevention and are mandated reporters of suspected child/vulnerable adult abuse.
  • Salvation Army personnel undergo criminal background checks.
  • Adults accessing the facility may be screened against public sexual offender registry.
  • The Kroc Center maintains video surveillance of the facility 24 hours a day.
  • Instructors are trained in appropriate interactions with Kroc members to enhance learning by creating a safe and inviting environment.
  • Programs involving children are closely monitored to ensure adequate supervision and safe interactions between Kroc personnel and children.
  • In order to promote a safe and secure environment, The Salvation Army Kroc Center has placed video cameras in various locations. As part of our commitment to the safety of children and vulnerable persons, The Salvation Army Kroc Center reserves the right to consult public sources to determine whether any member or guest of any member poses an unreasonable risk of harm to its patrons, staff, or visitors.
  • The Kroc Center constantly adapts and enhances safety protocols to adjust to needs.

Members and guests are encouraged to report suspicious behavior. Forms for anonymous reporting, called Confidential Notices of Concern, are available at the Front Desk.

The Salvation Army Kroc Center reserves the right to remove from the facility and terminate the membership of any member who fails to comply with any posted rules and regulation or otherwise breaches the Code of Conduct, in which case member will not be entitled to a refund of dues.

Privacy Policy

It is The Salvation Army's policy to respect and protect the privacy of our visitors. This policy statement tells you how we collect information from you and how that information is used and kept. Using the Internet should be a safe and enjoyable experience, and we take every precaution to make it so. Users can visit our web site without revealing any personal information. If one chooses to provide personal information while on our web site for the purposes of correspondence, processing a request, or registering for an event, then it is our intent to let you know how we will use such information. If users tell us that they do not wish to have this information used as a basis for further contact, we will respect those wishes. If users wish to review or correct the personal information we have collected, they should contact us to provide updated information. Occasionally, we look at the domains from which people visit us. We utilize this data to help us make improvements to our web site. This data is then properly discarded.

The Salvation Army recognizes the importance of protecting any information we may collect from visitors to our web site. Our policy is to use this collected information for internal purposes only, and we maintain fitting security measures to keep this information private and secure. To prevent unauthorized access, maintain data accuracy, and to ensure the appropriate use of this information, we have put in place integrated physical, electronic, and managerial procedures to safeguard and secure the information we collect. This information will not be disclosed to third parties for commercial purposes as The Salvation Army is committed to protecting our visitors' privacy.

Use of Cookies Certain sections of The Salvation Army web sites may use "cookies" to store user information. A cookie is a small string of text that a web site can send to your browser that is intended to enhance your visit. A cookie cannot retrieve data from your hard drive, pass on computer viruses, or capture your email address. In general, cookies can securely store a user's ID and password specific to that web site, personalize home pages, identify which parts of a web site have been visited, or keep track of selections in a form or shopping cart. Cookies help us understand which parts of our web sites are the most popular, where our visitors are going, and how long they spend there. We use cookies to study traffic patterns on our web site so we can make suitable improvements to our web site and provide you with a better user experience. Our cookies will not provide The Salvation Army with any information not related to our web site. Your browser, however, does automatically tell us the type of computer and operating system you are using.

Notwithstanding any other provision, we may also engage a third party partner for the purposes of recognizing users and delivering them internet-based content and advertisements. We may share information about you with our vendors such as your name, postal address, email, device ID, or other identifier encrypted, hashed or de-identified form. Our vendors also may collect information from you such as your IP address and information about your browser or operating system; may combine our personal and non-personal information about you with information from other data sharing cooperatives in which we participate; and may place or recognize a unique cookie on your browser. These cookies contain no personally identifiable information; they may contain demographic or other data in de-identified form. To opt-out of third party cookies, please go to http://www.aboutads.info/choices.

 OUR COMMITMENT TO SAFETY

This Safety information will tell you what to expect from those who work with children and our Seniors when they are at the Kroc Center. First and foremost, you should know we will show our participants care through respect and by keeping them as safe as possible. We are really pleased that you have chosen to allow your loved ones to be a part of the Kroc Center family here at The Salvation Army.
KROC ASSOCIATES HAVE BEEN CAREFULLY SELECTED AND TRAINED TO CARE FOR THEM

  • Kroc Staff are background checked before hire, take training in child and elder abuse prevention and are trained annually.
  • There is on call Child and Elder Abuse Consultant with over 15 years experience to consult, train and process reporting. • There should always be at least two adults in the area so kids are not alone. One adult may teach while another walks in the hallway, but there should be two adults around.
  • Adults cannot promise to keep secrets. If a child tells a Kroc Associate something dangerous, they may need to tell someone who can help.
  • Adults should not: offer children a ride on their own, touch children in a way that makes them feel scared or uncomfortable or arrange to meet children on their own. 
  • Adults may not send children private messages by: text, email, instant message, Facebook or other electronic means. Guardians should know when children are talking with our staff.
  • IF AN ADULT (member, participant, staff, guest) ASSOCIATED WITH THE SALVATION ARMY DOES ANY OF THESE THINGS, IT IS IMPORTANT THAT YOU TELL A MANAGER, DIRECTOR OR THE PTM CONSULTANT IMMEDIATELY.
  • Tell the Child Safety Experts at our headquarters by completing a Notice of Concern.
  • These forms are available by sending a letter to the PTM Coordinator at 6845 University Ave San Diego CA 92115.

KROC CENTER PARENT SUPERVISION POLICIES

  • Parents/guardians must stay at the Kroc Center while children attend classes, if the child is under age 12. Some classes require the parent to stay in the room (see your program manager).
  • Children under age 12 must be escorted by a parent/guardian to their class(es).
  • Children under age 12 must be picked up by their parent/guardian in the class area. If the child is not picked up, they will be escorted to the Guest Service Desk.
  • Children ages 12–18 can walk to and from class on their own. However, we strongly suggest parents/guardians escort them to/from the building.
  • All classes must be paid for in advance.
  • Parents/guardians should report any concerns about classes, Kroc associates or building maintenance to a Guest Service Associate.
  • Parents have an open invitation to observe programs in which their children are involved. However, parents who want to participate in or have continuous, ongoing contact with their child’s programs will be required to complete the volunteer application process.
  • Please make leaders aware of any information about your child or family that they may need to know to effectively care for your child (e.g. medical needs, special needs, court orders, issues of access).

HELPFUL HINTS TO TEACH YOUR CHILDREN ABOUT SOCIAL MEDIA

Kroc Associates should not send personal or private messages by any electronic means. Contact should be public or group messages. For instance, we have group pages on Facebook, where you child may “friend” one of our programs. We allow public posts but discourage instant messaging and private messages.

SAFETY INFORMATION

If a Kroc Associate suspects or is told that a child is being abused, the relevant agencies will be informed with the advice and support of The Salvation Army’s Protecting the Mission staff. If a family is living under the shadow of abuse, there are agencies that can be contacted for advice and help.

Child Abuse Hotline: 1.800.344.6000
Child Protective Services: 1.858.560.2191
Elder Abuse Hotline: 1.800.339.4661 

 

Download a pdf of this information

 

Program Policies

Click on each of the policies below to learn more.

GENERAL POOL RULES

All emergency procedures must be observed. Persons refusing to obey rules may be asked to leave the facility.

  1. Foul or abusive language will not be tolerated. Anyone under the influence of alcohol or drugs are prohibited from the facility.
  2. Please refrain from holding conversations with lifeguards on-stand. Request to speak with a “down guard” or MOD if needed.
  3. Please use the designated locker rooms to change into or out of swim wear at all times.
  4. Cotton clothing is not permitted (lint/ fibers rub off and ruin pool filters) and proper swim attire is required (family friendly bathing suit/ trunks, athletic shorts, rash guards, Dri-fit only). Children 3 & under must wear both a swim diaper and plastic pants.
  5. Facility Age Guidelines Must Be Followed, 0–5yrs old allowed with an adult 18+ engaged and within arm’s reach of the child in the water. 6–11 okay with adult 18+ on deck nearby and paying attention to their child. 12+ okay in water without additional supervision.
  6. Please rinse to remove any lotions, makeup or perfumes and use the restroom before entering the pools. Healthy pools are a shared responsibility. People with open sores, infections, communicable diseases, or persons currently having active diarrhea (or who have had diarrhea within the last 14 days) are not permitted within the pools.
  7. Prolonged underwater swimming or breath holding is not permitted.
  8. Pool may close at any time for contamination removal or necessary maintenance.
  9. Eating food and chewing gum within the water is not permitted.
  10. Glass, ceramics, sharp metals, or breakable containers in the pool or on deck are not permitted. 
  11. Limit public displays of affection (PDA). We strive to maintain a family friendly facility; lifeguards will respectfully address concerns regarding excessive PDA in order to promote this family friendly environment.
  12. Photography/ filming is not permitted in the pools or facing the pool- to protect the privacy and well-being of all participants at The Kroc (TSA, Protecting the Mission Program). Exceptions include CAST Coaching Staff, Race Club Coaching Staff, and official Kroc Staff.
  13. In order to maintain a family friendly environment, deck changing or towel changing is not permitted. Please use our Family Changing Room inside (request key at Front Desk), or our locker rooms on deck (Children 6 and over must use gender appropriate locker rooms).

 

Competition Pool

  1. To avoid conflict and make everyone’s swimming experience enjoyable, kindly refer to Lap Swim Etiquette sign regarding proper lane sharing during peak times (Lifeguards will ask you to share lanes during peak times).
  2. This is a fitness pool. Anyone engaging in a non-fitness activity may be asked to leave the pool. Playing is permissible and encouraged during designated obstacle course, aqua climb & dive board sessions
  3. Diving blocks are only to be used by coached swim team participants (CAST, Masters, DSST), preapproved programs (the Race Club), and Kroc swim lesson participants with instructor present.
  4. Hanging on lane lines is not permitted.
  5. Open access is intended for inclusive recreation/fitness use; any extra personal or group training/coaching/therapy is prohibited/ contact the Aquatics Departments for group requests or rentals.
  6. Age requirements must be followed, if swimmer is 17 years or younger, please complete a Teen Lap Swim Test.

 

Competition Teen Lap Swim

  1. Children 17 and under must take the Teen Lap Swim Orientation before lap swimming and have a virtual Lap Card filed under name and birthdate with the aquatics staff (please see Lifeguards to check for virtual card).
  2. The orientation swim test consists of 50-yard freestyle (arm recovery out of water and face put into water) and 2 minutes treading water (face must remain above water for entire tread).
  3. If child is 11 years old and younger, then the child must be accompanied by adult in same lane while lap swimming.

 

Amenity Open Swim

The Diving board, aqua climb, and obstacle course are available to users who successfully complete the swim/ tread test. Children 17 and under must swim freestyle (arm recovery out of water and face put into water at least once) for 25 yards (either a full 25 or to the lane rope and back) and tread water for 1 minute (face must remain above water for entire tread). Adults do not need to take test; all general pool rules apply.

Diving Board rules

  1. Wait on ground by ladder, one diver on the board at a time.
  2. Use two hands when climbing the ladder, one step at a time.
  3. Forward facing dives/ flips only (no gainers, backflips, etc).
  4. One bounce on board.
  5. Goggles are not permitted.

Aqua Climb rules

  1. Only one climber at a time on the aqua climb.
  2. Only one swimmer at a time in the drop zone.
  3. Line must be outside of pool on the deck.
  4. No diving, feet first entries only.
  5. Climbers may not use the outside edge of the wall to climb.
  6. Flotation devices are not permitted.
  7. Goggles are not permitted.

Wobble Bridge Rules/Regulations*

  1. Swimmers must be 42 inches or taller to use the Wobble Bridge and will be given a green wristband for meeting the height requirement. 
  2. All swimmers using the obstacle course MUST be in lifejackets unless they pass the Amenities swim test, in which case they will be given a yellow wristband. 
  3. One swimmer allowed at a time.
  4. Lifeguards will send off swimmers.
  5. Swimmers are not allowed to swim under the obstacle course. Swimmers who fall midway must swim to the closest ladder or wall and climb out. 
  6. As soon as the course is completed, swimmers must exit the water at the closest ladder to them. 
  7. Swimmers are not allowed to swim in the designated obstacle course area. 
  8. No more than 2 swimmers should be in the middle area of the course at a time.  
  9. No roughhousing/pushing on the course 
  10. Goggles are not permitted. 

*Please note these rules/regulations above apply to use in our Competition Pool. If it is used in the Recreational Pool, kids must past the regular Rec Swim Test (swim approximately 10 yards with face in the water followed by a 10 second back float). Regular height requirements still apply.

Therapy Pool

Our therapy pool is a shared community space designed to support a variety of guests and program needs. To ensure a safe, comfortable environment for everyone, please review the guidelines below before use.

  1. Therapy pool is for adults (18+) and children (6 months- 5 years old) and must be accompanied and closely supervised in water by a parent/guardian at all times. 

  2. Therapy Pool open session is intended for rehabilitative exercises, walking laps, or parent-supervised learning for young children. 

  3. Diving, jumping, high splash activities, and lap swimming is not permitted.

  4. Open Usage is not permitted during designated activity times: group exercise classes, swim lessons, rentals, or camp.

Because this is our smallest and warmest pool, it is essential that all guests share the space respectfully and maintain low-impact use so everyone can enjoy it safely. Capacity Limit Maximum: 15 people-- monitored and enforced by lifeguards

Recreational Pool

  1. Water Walking is intended for walking laps, water exercise, or practicing swim technique. This time is not intended for recreational family open swim. 
  2. Family Open Swim and Water Walking are not permitted during designated activity times: group exercise classes, swim lessons, rentals, or camp.
  3. Inflatable toys and arm swim floaties are not permitted.
  4. Kickboards/ buoys may be used only during Parent Supervised Swim Skill (unless over the age of 18).
  5. All general rules apply.

Designated Jumping Area Rules: During open swim children can jump in the designated areas marked by cones on the East and West sides of the Recreational Pool. Lifeguards are responsible for monitoring and enforcing rules in these areas

  • One person at a time, once the first jumper has swum outside of the marked cones the next person can jump.
  • Feet on the edge of the pool before jumping.
  • Facing forward jumps or cannon balls only, no spins, flips, or flops.

Family Open Swim

Please take a couple of minutes to review our Family Open Swim rules and guidelines before joining our lifeguards on deck. Reviewing these rules helps yourself and Kroc Staff maintain a safe space in and around the water.

  1. Running is not permitted: Please remind your children to walk to, from, and around the pool at all times; walking is the best way to prevent any slips, trips, or falls.
  2. All swim types and ages welcomed: We want to keep Family Open swim a safe and appropriate space for everyone. Please use this time to recreationally use and share the pool space, this time is not intended for vigorous water exercise or lap swimming.
  3. Age Guidelines Must Be Followed: Children 5 years old and younger must be accompanied by an adult in the water. If guardian is unable to enter the water for any reason, they must remain at pool edge within arm’s reach of child.
  4. Lifejackets are allowed: A properly worn life jacket should be tight enough to keep the child's head above water comfortably and should not be used as flotation toys. Lifejackets may be checked out by the red pool gates. Children using lifejackets must be accompanied by an adult in the water and must stay within arm’s reach of adult unless 4 feet 11 inches or taller.
  5. No Diving in pool headfirst: The Recreational Pool does not have an area deep enough to safely dive headfirst. During open swim children can jump in the designated areas marked by cones on the East and West sides of the Recreational Pool. Lifeguards are responsible for monitoring and enforcing rules in these areas.
  6. Water Toy Usage: You are welcome to bring in your own small plastic toys and use with a guardian present. However, toys such as squirt guns, hard balls, torpedoes & floatation devices such as rafts, and tubes are not allowed.
  7. No Kickboards, Snorkels, or Fins: Due to the increased volume of people in the pool during family open swim, these items offer up a potential hazard we would like to avoid.
  8. Horseplay is not permitted: Rough play in the pool puts younger or vulnerable children at risk. Please remember to be aware of your surroundings. Horseplay includes chicken fights, excessive splashing, pushing, riding on the back/ shoulders, dunking under water, or any other behaviors deemed unsafe by Lifeguards.
  9. Have a blast at Family Open Swim: We want the community to have fun; we want your kiddos to love the water and learn how to interact safely while having a blast! Please never hesitate to ask a question of the aquatic leads on duty (polo shirt) if you have one. Thank you for keeping an eye on your kids and enjoying the community blessing of The Kroc Center!
  10. All General Rules Apply

Family REC Swim can experience high volume and access may be limited at times. First come, first served.

 

  • The Kroc Center provides a safe environment for your child while you participate in any activity in the facility. In order to keep our guests safe, we ask that you follow these rules when utilizing Play Care.

  • Masks/ Face Coverings: Face coverings are not currently required, though strongly encouraged for individuals ages 2+. 
  • Check in/ out: Upon arrival, stop at Gym Guest Services to check your child in and receive a playcare card. Please give the card to the playcare attendant and sign your child(ren) in the binder, noting your location and phone #. Please return the card to Guest Services after you sign-out so staff can track attendance. 
  • First Come, First Serve (*updated*): Space is limited to the first children checked in. We have increased staffing due to high demand. However, even with full staffing we may make some of the following adjustments to ensure the most families possible get to enjoy our playcare program. Parents will be notified about Peak Usage Days upon arrival so they can plan their session and activities accordingly. 
    • Reduction of time limit: during high volume days staff may alert parents that we will kindly ask children to be picked up after 1 hour/ 1 class. Although not ideal, this will allow parents to take a full class, but maybe not the desired post-workout routine. 
    • Priority for exercisers: we’re excited that families have found playcare a wonderful benefit for more than just working out! It’s a great way to get in some “me time”, meet up with a friend at Mission Brew, or even focus on other children attending swim lessons, sports leagues or dance classes. 
  • Rooms & Ratios: Please see our new developmentally-focused criteria for determining which room a child is best suited for. Kindly let our Guest Services staff know whether your child should be attending the Kroc Tots room or the Big Kids room and she/ he will  provide the appropriately colored check-in card. 
    • Kroc Tots, Small Room (6 months - ~ 24 months/ “confidently walking”): 1 staff: 4 children. This room is intended for our smaller children that are not yet mobile and ideal for kids no older than 2. However, staff and parents can use their discretion and judgement if an older sibling will help calm a little one, serving as a “helper” (available when room is not at capacity with actual littles). 
    • Playcare Big Kids, Large Room – Youth (ages ~ 15 months/ “confidently walking” – 11 years): 1 staff: 10 children
  • Drop Off/ Pick Up: All children must be signed in and out by the same adult. If a different adult will pick-up, please tell the playcare staff the full name of the alternate person when you sign-in.
  • Facility Wide: Guest of any venue may utilize Playcare. Cell phone number and location are recorded on the check-in sheet in case a Playcare staff needs to reach a parent. Parents must stay on-site at all times. Please keep your phone nearby with the volume turned on.
  • Time: Maximum of one 2 hour session per day (see above; minimum of 1 hour “guaranteed”).
  • Snacks: Please send your child to playcare with a healthy snack in a labeled bag/ container or inside of their backpack. PLEASE, NO nut products or chocolates/ candy, due to allergies and health issues.
  • Drinks: Water is encouraged. Please use a labeled, spill-proof containers.
  • Restrooms/ Toileting: Children must arrive wearing a clean diaper. Potty-trained children should be taken to the restroom prior to sign-in. (Kroc Center child supervision policies do not permit staff to perform diapering tasks or assist with taking clothes on or off).
    • Changing Diapers: Our Playcare attendants are not permitted to change diapers. If a diaper change is required, the Playcare attendant will contact you.
    • Potty Training: Let us know if your child is potty training- we want to support a successful transition! Please send your child in bottoms they can easily take on & off by themselves. Children in early stages of potty training may be most comfortable with a parent assisting them. Staff will ask frequently if any children need to use the restroom and if a younger child requests the help of a parent; we will call or send for you. Please have your phone accessible so we can best assist with your potty training. 
  • Illness: Please do NOT bring your child to playcare if they are not feeling well. If a child has any mucus that is not clear, our attendant will ask that the child returns another day. COVID or not, a sick child will not have an enjoyable experience and we do not want to risk spreading any illness to other individuals. 
  • Cleaning: The room, equipment, and toys are cleaned daily.
  • Staff: Our Kroc Associates are background checked and child safety trained.
  • Crying: Our staff will do their best to soothe upset children by holding younger children or attempting find toys or activities to engage him/ her. Staff may contact a parent if a child cries longer than 10 minutes without calming. 
  • Helping your child transition to playcare for the first time: 
    • Start off with short stays for children new to playcare, especially if they are not accustomed to being watched by people other than close family. 
    • Establish a goodbye routine. It may seem tempting to quickly sneak away, but that could result in tears and confusion when she/ he realizes you’re gone. 
    • Arrive with enough time to get your child and his/ her belongings settled, especially if you’re trying to get to a class or program that has a start time. 
  • Clothing: All children are required to keep their shoes and/or socks on at all times.
  • No photography of any type is allowed by parents or children
  • Behaviors: Biting & Hitting: We must provide a safe experience for all children. Therefore, we have the following progressive policy:
    • First Offense: Staff will have child take a break from activity for one-minute per age
    • Second Offense: Child will be removed from the Playcare area, parents will be contacted immediately, and a report will be made to the parents.
    • Third Offense: The child will be removed from Playcare, a report will be made to the parents, and the child will be restricted from the Playcare for one week. The following week the child may return but if subsequent offenses occur, the child will be restricted from Playcare for an additional week. We may reach out to the parent to discuss ways to partner for a more successful playcare experience. 

It is recommended that all parents and guardians please send children to Playcare with a labeled bag of diapers and wipes (if needed), something to eat and drink in spill-proof, labeled, container, a change of clothes, and a comfort item.

 

 PICK-UP & DROP OFF

  • Drop-off occurs at the Recreation Field entrance between 7:30am. and 9:00am. 
  • Pick-up for all campers occurs at the Recreation Field entrance after 3:30 pm.
  • Parents arriving after 9:00am for drop-off or prior to 3:30pm for pick-up will need to report to the Day Camp Office to sign their child in or out and will be instructed where to go to meet their camper’s group. Please leave enough time, as pick-up may occur in the middle of an activity on the other end of campus.
  • Campers must be signed in and out of camp each day by an authorized adult in the presence of Kroc Center staff. Parents and authorized adults must be at least 18 years of age and present current photo I.D. when signing their camper(s) out. Children will be released only to those listed as authorized to pick-up. Valid forms of ID include: California State I.D., Driver’s License, Military I.D., or Passport.
  • All changes to the list of adults authorized to sign out a child must be completed on the Change of Authorization form by the parent who enrolled the child in camp. Please be prepared to show identification when making changes. 
  • Children must be 12 years of age or older to sign themselves out of camp, and will only be allowed to do so after 3:30 pm. Parents wishing to give their children permission to sign themselves out may write the child’s name on the waiver in the space provided for authorized adults. 

LATE PICK-UP

  • A $1 per minute late fee is charged for each minute a child remains at camp past 6:00 pm. Please allow plenty of time in anticipation of traffic or volume of parents at the Day Camp sign-out table. If the child is not picked up by 7:00pm., and staff is unable to reach the parents, Child Protective Services will be contacted.

REGISTRATION INFORMATION

  • Walk-In Registration: Parents may register in person at the Gymnasium Guest Service Desk during regular operating hours: Monday - Friday 5:30am. - 8:30pm.; Saturday and Sunday 8:00am. - 5:30pm. 
     
  • Register Online: Parents may register online by visiting the Day Camp page of the San Diego Kroc Center website. Please be sure to include all necessary health and background information.

Note:  All enrollments are subject to space availability and no registrations are guaranteed. A non-refundable deposit is required to reserve a space in each camp.

REGISTRATION POLICIES & PROCEDURES

  • Deposits: A $25 non-refundable deposit per camp is required to reserve a space. Deposits are not transferable between sessions. Deposits can be made only in person at the Kroc Center.
  • Fees: Payment in full is due one week prior to the start of each camp, or registration and deposit are forfeited. Parents may reinstate enrollment pending space availability. Payment may be made by debit card, credit card or cash. Checks are not accepted for payment.
  • Membership Discount: To receive Kroc Center membership rates, membership must be current for the camper at the time of registration and remain current through enrolled weeks of camp. Membership information is available at the Gymnasium Guest Service Desk or online

 

REFUND POLICY, CANCELLATIONS, & TRANSFER REQUESTS

  • Refund & Cancellation Policies: No cash or credit card refunds are issued unless a Day Camp session is cancelled by the Kroc Center. Cancellation credits will be issued via a Kroc Center Gift Card and distributed directly to the participant.
  • Cancellation at least one week prior to the start of the camp session: full credit on a Kroc Center Gift Card toward Kroc Center programs minus the $25 non-refundable deposit fee.
  • Cancellation less than one week prior to the start of the camp session: no credit will be issued.
  • Credit applications are available at the Day Camp Office and online at sd.kroccenter.org/daycamp
  • No prorated credits will be issued for partial attendance at a camp session or missed days due to illness, behavioral issues, or any other reason. Credits are: applicable towards any Kroc Center program, not redeemable for cash, will not be put on any credit card account, and do not expire.
  • Please allow for one to two weeks for your credit request to be processed. Gift Cards may be picked up at the Day Camp Office. Gift Cards will not be mailed.
  • Transfer Requests: Please complete the Change of Enrollment form for all Day Camp session transfers. Transfer requests are not guaranteed. Requests must be made one week prior to each camp. Summer Day Camp Sign-Up Spectacular discounted fees and camp session deposits are non-transferable. Regular payment policies apply: balances resulting from a transfer must be paid one week prior to the start of the camp. 

ENROLLMENT FORMS, INFORMATION & POLICY

  • Assumption of Risk & Liability Waiver and Health History Form: A current form must be completed and on file with the Day Camp Office prior to a child’s first day of camp.
  • Enrollment Form: Enrollment forms must be complete in order to be accepted. For Kroc Adventures camp offerings, please indicate the age group in which the child seeks to enroll (for instance, a seven-year-old can be in KA 6-7 or KA 7-8). Fill in every space on both sides of the form, marking “N/A” in those spaces that do not apply. 
  • Health Requirements: According to American Camp Association Accreditation Standards and California State Law, parents are required to provide health insurance policy information for each child and the date of their last Tetanus shot. To ensure health and safety, parents are required to submit an updated form each camp season. A signature is required for parents who do not immunize due to personal or religious beliefs.
  • Parent Guide: The Parent Guide provides full information on camp policies & procedures. Parents are responsible for reading the Parent Guide and for reviewing camp policies with their child. Topics include signing in and out, behavior management, staffing, program contact information, and what to expect at camp. Parents may receive advance copies of the guide during registration at the Day Camp Office or Gymnasium Guest Service Desk. The Parent Guide can also be downloaded online

 

Theatre/Rentals Policy

TOBACCO, ALCOHOL & DRUG FREE CAMPUS
All alcoholic beverages, drugs and smoking are prohibited on the Kroc Center campus.

Organizational Requirements
A security deposit of five hundred ($500.00) dollars must be paid in advance in order to reserve the facility. This deposit is required to ensure proper clean up after use of the facility and to cover the cost of repairs, damages or loss to the facility or equipment. All deposits will be refunded in full if clean up is suitable and no property damage is noted. 

Contract Policy The Salvation Army Kroc Center requires contracts for all events. Contract approval process takes an average of two weeks. Along with the signed contract, a 50% down payment is due. The following 50% is due 10 business days prior to your event, along with a guaranteed guest count.

Catering Outside catering permitted with pre approval ( Fees apply) 

Large Businesses Larger business can take advantage of the of the Joan B. Kroc Theatre weekday rates for all staff meetings of up to 540 employees.
Location origination fee (For video and live streaming)
Price quote available upon request

Community Room 

  • Confetti and glitter are prohibited. Painters tape must be used when attaching decor to wall and doors. 
  • No kitchen access is available.
  • Please inquire about catering options and availability

Joan B. Kroc Theatre

  • Standard rental fees apply for any overtime additional technical and equipment needs.
  • Program content must be suitable for all ages.
  • Outside catering permitted with pre approval( Fees apply)

Please inquire about catering options and availability

Rolando Room

  • Outside catering permitted with pre approval( Fees apply)
  • Please inquire about catering options and availability

 

Group Swim Lessons:

  • No makeup lessons will be provided for any/all missed group swim lessons.
  • No prorated credits, makeup classes, and/or refunds will be issued for partial attendance on behalf of the student in a group lesson within any session due to illness, behavioral issues, or any other reason.
  • In the event a group lesson is cancelled on behalf of the Kroc Center for any reason a partial refund equal to the amount of the missed lesson will be issued directly back onto the card used to purchase the class.

Private & Semi-Private Swim Lessons: Makeup Lessons Policies:

  • If a student is unable to attend a swim lesson, a notice provided at least 24hrs in advance must be emailed to the Swim Lesson Coordinator requesting a makeup for the missed lesson within the current month’s session. • No requests for a makeup private lesson after the session is completed will be accepted.
  • The Kroc Center is not responsible for ensuring the student receives a makeup private lesson; the student must ensure proper communication is sent to receive the makeup class.
  • Makeup lessons will be offered with select time slots through Signup Genius sent to the student via email; the student must choose from the provided days and times in order to attend a makeup lesson. No options outside of those provided via Signup Genius will be offered.
  • In the event a private lesson is cancelled on behalf of the Kroc Center for any reason the student can choose to either receive a partial refund equal to the amount of the missed lesson or makeup the swim lesson on a different day.
  • If two students are enrolled in a semi-private swimming lesson and only one can attend, the class is considered fulfilled, and no makeup lesson will be scheduled or provided for the second student.

Additional General Swim Lesson Policies:

  • Lessons will continue in our heated pools even if the weather is cool; unless the environment is unsafe-such as thunder and/or lightning or extremely heavy rain-the lessons will continue.
  • To cancel the entire month’s swim lesson (group, private, and/or semi-private) session:
  • No credit or refund will be issued for cancellation requests made after the start of the first day of the swim lesson session.
  • Cancellations made at least 1 week prior to the start of the first day of the swim lesson will result in a full refund minus a $10 cancellation fee.
  • Cancellations made less than 1 week prior to the start of the first day of the swim lesson will result in a credit processed via a Kroc Center Gift Card, minus 50% of the amount paid for the class.
  • Swim Lesson credits will be issued via a Kroc Center Gift Card and distributed directly to the participant or parent/ guardian at the Gym Front Desk.

Frequently Asked Questions

Click on each of the sections below to learn more. For questions about assistance and The Family Resource Center Click here 

1. When do swim lessons go on sale? Regularly, swim lessons for members and non-members go on sale 2 weeks before the start of the session. Registration dates for swim lessons can be found on our website, usually in three-month increments. All lessons are available for purchase at 8am. Members will have access to purchase 1 day before general public.

2. How do I purchase a class? All our available swimming lessons can be purchased on our website, https://sd.kroccommunity.org/s/registration. Simply create an account, click aquatics under programs click private or group, select day and time.

3. How do I know what level to sign up for? To discern what level to register for, please go to our website and under our “Parents Guide to Swim Lessons” section you will find a document for level prerequisites and placement. This document outlines group lesson levels and the prerequisite skills needed to join each level. Please reference that document to better decide what level to register for. Any child between 6 – 36 months will fit within a Parent & Child class, students between the ages of 3 – 5 years of age can register for PreK lessons, students 6 – 12 years old fit within our Youth classes, students 13-17 can register for teen.

4. I went to sign up, but the class says it’s full. What is happening? Unfortunately, when a class is full it will still show as an option for purchase on our website. Our swim lessons tend to sell out within the first few days of becoming available for purchase. In this case, while the class still shows as an option, upon clicking it you will find that it is full. In the small text below, it should say that the class has no available spots.

5. I couldn’t sign up for the class I wanted. What can I do? Unfortunately, our classes sell out extremely fast. We highly recommend you sign up for the waitlist of the class level you were hoping to register for. The Aquatics team regularly reviews their schedules and instructor availability, and if they can open additional classes they do so promptly and will inform the students registered on the waitlist via email. Additionally, if a student were to cancel or transfer into a new level, the Aquatics team will also inform you of the space available and do their best to get you in.

6. I emailed the Aquatics team and haven’t heard back. Why is that? If you sent an email and haven’t heard back, go ahead and resend your message to ping them again. It is extremely common for the Aquatics Supervisory team to be inundated with emails, messages, and voicemails. Most likely, they have just not gotten the chance to respond, and so resending your message to remind them is generally helpful. Additionally, for an even faster response and quicker help with your question, feel free to stop by the front desk and ask for the manager you’re trying to reach, or drop by the Aquatics office on the pool deck to catch them in person.

8. My kid was in a swimming lesson that was canceled midway through because the pool needed to be closed. Are they going to reschedule the class? Unfortunately, we are not able to reschedule any group lesson canceled due to vomiting, lightning, or other events. In these cases, every student on the roster will receive a partial refund for the one missed lesson. It will take some time for that refund to appear in your account, so please check back a week later to see if the refund was processed. If a private lesson was canceled part way through because of pool closure, the student can either receive a partial refund or the lesson can be rescheduled, so long as the student emails [email protected] asking to reschedule the class. Because of the high number of lessons running, it is the student’s responsibility to inquire about rescheduling their private lesson.

9. I have an outstanding balance to pay, how can I clear that? If you have an outstanding balance to pay, start by checking your email for a message from the Aquatics Team detailing what you owe. Next, log into your Community Connect account to see if the balance has been posted to your household account, where you can pay online. If you prefer to clear your balance in person, please bring the email to the front desk to ensure the amount on your file is accurate or to allow them to make any necessary corrections.

10. I need a refund; how do I go about doing that? Please first carefully read through our Refund & Cancellation Policies PDF found on our website to ensure you are eligible to receive a refund. In the event of refunds, they must be approved by an Aquatics Supervisor, please email all request for a refund with details to [email protected] and an aquatics supervisor will get back to you.

11. The instructor told me that my child belongs in a different level class. I need to transfer them; how can I do that? When it comes to transferring students, an Aquatics Supervisor will need to assist with that, as we do have capacity limits on our classes. The best way to go about transferring a student is to ask for an Aquatics Supervisor at the Aquatics office on deck and have one of them assist you at that moment.

12. How can I request a specific instructor or inquire about instructor placement?

If you would like to request a specific instructor or have questions about instructor placement, please reach out to our Aquatics Team via email. Be sure to include your name, the program you're interested in, and any specific preferences you may have. Our team will do their best to accommodate your request and provide you with the information you need.

13. Do I need to check in each time? Yes, every student must check in on the pool deck at each lesson. It is important that we record entry into our classes for roster tracking purposes. Please ensure that you are checking in each time you arrive for lessons, and account for a few additional minutes to check in.

14. After checking in at the front, where should I go? Along the deck of the pool are signs denoting where each class is being held. Head over to the correct sign and your instructor will call out your class level and time

Private & Semi-Private Swim Lessons: Makeup Lessons Policies:

If a student is unable to attend a swim lesson, a notice provided at least 24hrs in advance must be emailed to the Aquatics Department, at [email protected], requesting a makeup for the missed lesson within the current session.

  • No requests for a makeup private lesson after the session is completed will be accepted.
  • The Kroc Center is not responsible for ensuring the student receives a makeup private lesson; the student must ensure proper communication is sent to receive the makeup class.
  • Makeup lessons will be offered with select time slots through Signup Genius sent to the student via email; the student must choose from the provided days and times in order to attend a makeup lesson. No options outside of those provided via Signup Genius will be offered and refunds will not be issued if make-up days cannot be attended.
  • In the event a private lesson is cancelled on behalf of the Kroc Center for any reason the student can choose to either receive a partial refund equal to the amount of the missed lesson or makeup the swim lesson on a different day.
  • If two students are enrolled in a semi-private swimming lesson and only one can attend, the class is considered fulfilled, and no makeup lesson will be scheduled or provided for the second student.

 

 Party FAQs

            

General info and payment questions

When can I book my party? Parties are available to book online (for Corner Zone year-round & Pool during Spring/Summer) two months prior to each calendar month (i.e. August parties go on sale June 1st). Parties close for sale 2 weeks’ & 1 day prior to the selected weekend (The Thursday 2 weeks’ prior). Our dates do sell out, so we recommend booking as soon as it's available to book.

How do I book my party? Corner Zone & Pool Parties: Go to https://sd.kroccenter.org/kroc-san-diego/party  

Click on your desired date to purchase. Please ensure you have an account login with The Kroc website & add your child as the guest.

Gym, Field & Climbing Tower Parties: Contact CAS Info with your requested date.

 Can I add time to my party? Yes, additional time may be added to all parties so long as the space is available. Please contact Celia Martinez

Is there food, drinks, or tableware (plates, cups, napkins) included in the party package? These items are left up to you. We require that all food is prepared by a restaurant or a store for health concerns including salmonella and ecoli. We do not allow any CBD infused food. Any adults assisting with food service must wear gloves.

Are adult beverages allowed at the party? No, alcohol is not allowed at the Kroc Center. If found at a party, a $75.00 fee will be applied, and party will be subject to an early ending with no refund.

Can I have food delivered to the Kroc Center for my party?  Yes, be sure to specify the venue to the caterer (ie: Corner Zone/ pool deck/ Gymnasium). Please follow our food guidelines above. (Note: The exact address of the Corner Zone is: 4270 69th St., San Diego, CA 92115).

Is there a refrigerator available for my cake? No, please be prepared with ice chests.

 Is there access to a microwave or oven to cook food? No.

What happens if it rains? Parties are held rain or shine! We’ll do our best to coordinate the week prior to your party and make alternate arrangements if inclement weather is predicted. Indoor options may not be available. If an indoor space is available, we can move your party inside. If not, you’ll have the option to reschedule with at least 24 hours’ notice prior to the original date.

What if I need to cancel our party reservation?

  • Cancellations made at least 3 week’s in advance: full refund minus $25 admin fee.
  • Date transfer made at least 3 week’s in advance: full transfer without penalty. Subject to date availability and current pricing.
  • Cancellations made less than 3 week’s in advance: No refund.
  • Date transfer made less than 3 week’s in advance: transfer minus $50 rebooking fee (old date no longer available for reservation). Subject to date availability and current pricing.
  • *We understand that emergencies arise and will do our best to work with parents to accommodate cancellation and transfer requests.

Pool                                                                                                                                                                 

What are the pool party guidelines?  Please view pool rules here: https://sd.kroccenter.org/kroc-san-diego/policies  

Supervision: At least 1 adult must be IN the water at all times. An adult must be IN the water per each child using a lifejacket. When not possible, an adult may sit on the steps and within arms-reach of child.

Can my guests wear cover-ups in the water? We require either true swimsuits or synthetic/ polyester material, no jeans or t-shirts (cotton is bad for our filters). For modesty or personal comfort, we recommend athletics attire or “rash guards”.

 

What is included in the pool party package?

  • Party Host
  • 90 minutes of exclusive-use swim time for up to 50 guests.
  • Reserved Gazebo with 4 tables & 20 chairs for your guests. 
  • Access for non-swimming guests, up to 50 total attendees. 
  • Summer: Saturdays and Sundays parties are from 4:30-6:30pm.
  • Fall, Winter & Spring: parties are reserved by request and typically scheduled from 2-4pm

Can I pay for extra guests? Yes,  $100/additional 25 guests. Includes pool access + 2 tables & 10 chairs: https://www.krocsales.org/#/sd/search/5/large

Can I add on amenities:Yes, Inflatable Obstacle Course or Dive Board & Aqua Climb are available for summer parties only and their availability:
https://www.krocsales.org/#/sd/search/5/pool

Can I get additional seating? Yes, 2 tables & 10 chairs: https://www.krocsales.org/#/sd/search/5/seating  

 Corner Zone                                                                                                                                        

What is included in the party package?

  • Access for set-up & break-down (45 minutes before & 30 minutes after)
  • A party host (responsible for ensuring room is set-up, greeting guests & ensuring waiver is completed.)
  • One Wooden Backdrop – 8 ft wide x 7 8/12 ft tall
  • Five - 7 ft x 3 1/2 ft tables with 50 adult chairs (for eating)
  • Four - 5 ft x 3 ft tables for food 
  • Two - 6 ft. x 3 ft. table for desserts / gifts
  • One - 6 ft x 2 1/2 ft tables for desserts / gifts / photobooth
     

What activities are available in the Corner Zone?

  • At least 1 bounce house
  • An inflatable obstacle course
  • Imagination Playground Blocks*
  • 1 foosball table
  • Table Tennis
  • Slingshot game (stuffed animals)
  • Toddler zipline (approx. 30’ length)
  • Toddler Swing Set
  • Pool table (for adults or teens w/ supervision)
  • Imagination Playground Block area
  • Angry Birds Slingshot
  • Arcade Style Basketball Hoop
  • Toddler Play Area

How many guests are included in the package? The price covers up to 50 total people (adults and children).

Can I add guests? Yes, $125/ up to 100 guests. Includes 4 additional 6’ tables & 20 chairs: https://www.krocsales.org/#/sd/search/5/large

Can I schedule a walkthrough?  We do not currently have staff to provide walkthroughs. You may check out our photos & videos online or check out the space during drop-in play (Mondays from 4:30-6:30pm)

Is there air conditioning in the Corner Zone?  No, there is not. We have large ceiling fans that can be turned on during parties. It can get warm in summer months.

Is ice provided? No, it is not.

Can I play music? Yes, we have a sound system with an iPhone adapter.

 

 Field, Climbing Tower, Preschool & Gym Parties                                                                             

What is included in the party package?

  • A party host to welcome guests, ensure waivers are signed and oversees the party.
  • Access for up to 40 total guests
  • Access to the site 45 minutes prior for set-up & 30 minutes after for clean-up
  • 2 Pop-up canopies, 6 tables, 30 chairs 
  • Staff to lead activities may be added (Please inquire at least 1 week prior to your party to allow us time to schedule your attendant): https://www.krocsales.org/#/sd/search/5/activity

What are the Facility rules for all areas?

  • Check in allowed 45 minutes prior to party start time
  • A copy of their health permit and/or business license must be provided and an additional fee for outside vendors will be assessed. Please contact Celia Martinez
  • You may decorate and can only use painters tape to attach décor to walls. Please, NO confetti, glitter, paint, or staples.
  • No alcoholic drinks allowed (or a $75.00 fee will be charged by host and party will be subject to an early end time with no refund)
  • Please use equipment at its' designated area (i.e. angry birds items at its' station, blue building blocks at its' station, etc.)
  • Please clean up any trash that does not fit into trash cans (food containers, pinatas, beverage containers) The host will walk through the venue at the conclusion of your event to ensure all is left as it was at check in. Our host will empty trash, sweep, and wipe down tables.
  • Active parental supervision is required. Do not rely on our party host to supervise children. Our hosts oversee the venue and provide support
  • Please ensure to depart at the rental end time or a $20.00 charge will be applied for every 10 minutes or part thereof.
  • Venue should be left in the same condition as at check in.
  • Active parental supervision is required. Do not rely on our party host to supervise children. Our hosts oversee the venue and provide support.
  • All food, beverage and trash items should be placed in trash cans and not left on floors or tables. There should be no pinatas, food containers or trash left on tables. We have trash bins directly in front of Corner Zone.
  • If something breaks, please advise the party host

     Specific Corner Zone Rules

  • No running
  • Shoes or grip socks are required outside of the Inflatable Zone (there is a shoe holder near the inflatables)
  • Please use equipment for its intended use
  • Return all equipment after use (pool tables items, any borrowed games)
  • Please refrain from using any equipment marked as closed
  • Observe activity-specific rules, as posted - All toys/equipment should be returned to appropriate stations.

     

Does my child need to have theatre experience to participate in a production?
No! All KJT classes and productions are designed to be beginner friendly. Students of all levels of experience are welcome to join us.

Do you offer scholarships?

Yes! Please contact our Family Resource Center at (619) 269-1430 or visit our website at sd.kroccenter.org/assistance for more information.

Will my child have a guaranteed role in your Productions?

All performers who enroll will be a part of the cast. Auditions help the Production Team place each actor in a role that will best contribute to the show as a whole.

How do I sign up for an audition?

Auditions are typically held the first week of March. Registration opens in December and Audition Sign Ups start in February.

How do Auditions/Callbacks work?

Auditions are a casting call; nothing is precast. All actors enrolled in the production are expected to attend auditions and callbacks, regardless of the role they are hoping to be cast in. At auditions, actors will sing their chosen song for the members of the Production Team. When preparing for your music audition, please prepare a 60 second or less song cut highlighting their vocals and acting. Please note, the Production Team will stop actors after the 60 second mark of their song. Not sure what to sing? Here are a couple picks the kids tend to know:

  1. "In Summer" from Frozen
  2. "We Don’t Talk about Bruno" from Encanto
  3. "Friend Like Me" from Aladdin

What is your conflict policy?

The Production Team needs to know what rehearsals you will be missing. If your actor will need to be absent during a rehearsal, there will be a space in the audition form to fill out that information. Please come to auditions with all known conflicts during the rehearsal process as unapproved conflicts may result in actors not being on stage for certain scenes.

How does Drop Off/Pick Up work?

Actors under the age of 12 MUST be walked into the rehearsal space by a parent/guardian (18+). Upon arrival, actors will check in with the Stage Manager. We would like for actors to be dropped off no earlier than 15 minutes before class starts and picked up promptly at dismissal time.

Are parents allowed to sit in rehearsals?

No. For the safety of all students and to promote distraction free rehearsals, we have a closed rehearsal policy. Adults are welcome to wait at the Kroc Center while their actors rehearse, or they can come back for pick up.

What should we bring to each rehearsal?

Please wear comfortable clothing to each rehearsal that allows for movement as well as closed toe shoes (Crocs not permitted). Actors should bring their script, a pencil, water, and a light non-messy snack.

What will my actor need for the show?

All actors will be expected to wear jazz shoes for Tech Week as well as all performances. Actors will also need to be in Underdressings to put on their costume. Specific information about what color jazz shoes and underdressing requirements will be provided on a show by show basis.

What is your refund/cancellation policy?

If you are no longer able to participate in the production, you can contact us to request a refund (minus a cancellation fee) prior to the start of the audition process. No refunds will be issued after auditions for ANY reason.

Each person must use the room designated for their gender, as determined by their identification card.

·    Children with a parent of the opposite gender must use either a family cabana (5 years and under) or a single occupancy restroom (6-11 years).  They may not enter the room opposite their gender.

·    Children 11 and under must be accompanied by their parent/guardian when using the restrooms, unless in a TSA program and accompanied by an adult from that program.  Unaccompanied children under 11 must use a single occupancy restroom.

·    Children 12-17 who are allowed to use the facilities on their own may use the restroom/locker room on their own.  If they are in a TSA program, they must follow the bathroom policies for that program.  It is, however, strongly recommended that all children between the ages of 12-17, who entered without an adult, use single occupancy restrooms. 

·    Family Cabanas are primarily intended for families with children 5 and under.  They must remain locked while not in use. Kroc employees may open them for families, or those needing extra privacy or assistance. 

·    All open restrooms should be monitored by Kroc Employees.  If no employee is available to monitor a restroom, it should be locked.  This includes single occupancy restrooms, and members may check out a key for single occupancy restrooms just like they would for a cabana.  

·    Locker room and bathroom checks should be done every 15-20 minutes, and a log kept for these routine checks.  A rotating schedule may be created per each Kroc Center’s needs and staffing levels.  Life guards, janitors, maintenance staff, program employees, and any other staff that routinely walk through the locker rooms and restrooms should be trained in PTM policies specific to the bathroom policies, as well as suspect behavior for which they should be on alert.

What are the Education Building Hours?

Due to our class schedule, our current hours are:

                Monday: 10:00am-1:00pm, 2:45-7:00pm

                Tuesday-Thursday: 2:45-7:00pm

                Friday: 3:30-7:00pm

                Saturday: 10:00am-12:30pm

 

How long is a typical session?

Our Dance, Music, Visual Arts, and Theatre Classes take place over 8 week sessions, back to back, throughout the year. If there is a holiday, classes are prorated for the cancelled class. You can register for our classes online or at the Education Guest Service Desk during business hours. 

What should we do when we arrive for a Performing Arts or Music class?

It is important that every student check in at the front desk before each class for safety and account communication purposes. All children 12 and under must be supervised by an adult 18yrs or older at all times, including being walked to and from class. This includes a supervised program such as ballet or music lessons or with you personally. Supervision in the Library and Garden is also required and parking in the roundabout for drop off/pickup is not permitted.

Where can I wait while my child is in class?

Guests will not be allowed inside the classrooms to promote a distraction free environment. Please do not congregate in classroom doors. We have multiple designated parent waiting areas, including our outdoor garden space and upstairs courtyard. Parents are also welcome to wait in the library after checking in at the front desk. 

 

What is your refund policy?

No credit card refunds are issued unless a class or program is cancelled by the Kroc Center. Kroc Community Account Credit will be issued back to the account upon approval. An administration fee is assessed for all cancellation requests. No prorated account credit will be issued for partial attendance of a session or missed days due to illness, behavioral issues, or any other reason.

 

Other helpful information:

Students must turn the age listed for the class during the session in order to enroll. 

Instructor approval and pre-requisite classes are required for all Upper Level classes and students must have the necessary skills prior to registering for these classes. 

Dance students are encouraged to arrive dressed for class and limit items being brought into class to dance shoes, water, and a small snack. Dance wear and shoes are available for check out from the library if needed.

Music students are encouraged to bring their own headphones and limit items being brought into class to their music lesson book and water.

 

Private & Semi-Private Swim Lessons: Makeup Lessons Policies:

If a student is unable to attend a swim lesson, a notice provided at least 24hrs in advance must be emailed to the Aquatics Department, at [email protected], requesting a makeup for the missed lesson within the current month’s session, lesson date, and time.

  • No requests for a makeup private lesson after the session is completed will be accepted.
  • The Kroc Center is not responsible for ensuring the student receives a makeup private lesson; the student must ensure proper communication is sent to receive the makeup class.
  • Makeup lessons will be offered with select time slots through Signup Genius sent to the student via email; the student must choose from the provided days and times in order to attend a makeup lesson. No options outside of those provided via Signup Genius will be offered and refunds will not be issued if make-up days cannot be attended.
  • In the event a private lesson is cancelled on behalf of the Kroc Center for any reason the student can choose to either receive a partial refund equal to the amount of the missed lesson or makeup the swim lesson on a different day.
  • If two students are enrolled in a semi-private swimming lesson and only one can attend, the class is considered fulfilled, and no makeup lesson will be scheduled or provided for the second student.

Theatre/Rentals FAQs

Do you offer Technical Services?
Whether you have a small presentation or a multi-media extravaganza in the theater, we have experienced technicians who can help you manage all your audio, video and lighting needs.

What is the Event  Approval procedure?
Prior to contract signing, your event must be approved through The Salvation Army Divisional Headquarters. The Salvation Army reserves the right to deny any event that presents a conflict with The Salvation Army’s mission. Liability insurance may be required.

KROC Water Polo FAQ’s

 

What’s the difference between Privates, Drop-Ins, and League? Water Polo Private Lessons are catered towards newcomers of any age looking to learn the “bare bone” fundamentals. This is ideal if you have little to no experience or if you are looking to improve the skills you already have 1 on 1 with a coach. Email [email protected] or call 619-269-1467 for scheduling and pricing.

Water Polo Drop-In Clinics are intended for youth athletes (ages 8-14) that are just beginning or trying out the sport and want more of a group setting. This group focuses on fundamentals and basic water polo skills.  Keep in mind, some swim experience is required.

Intramural Youth Water Polo League is for the kids that have advanced past the Drop-In Clinics and have gotten a firm grasp of the required skills for their age group. The Intramural Leagues are split into 2 age groups (8-10 & 11-13 years old). These groups will be covering more advanced water polo skills and play in controlled scrimmages on a weekly basis.

Youth Water Polo Mini Sessions: This 3-day session will be an expansion from the previous specialized clinics and improve fitness through diverse dry-land and in water workouts. Each day will cover a critical water polo skill (ex. Passing, ball handling, body positioning, & shooting.) The skills are ordered sequentially based on the appropriate introduction of skill and technique development. The session is open to girls and boys with previous participation in KROC Water Polo Clinics/League/Mini-Sessions. Participants must pass a swim test (Continuous 50 yard freestyle with side breathing and the ability to tread for 2 minutes) More information found here

How long is a typical session? Our sessions are typically 9 weeks long with a 2 week break in between. For example, our spring session will start April 1st and go until June 2nd. Intramural Leagues will not be offered during the summer months, please reference the drop-in clinic schedule or Youth Water Polo Mini Sessions Session Dates and Times can be located on our aquatics page

How to sign up

What does the practice schedule look like depending on the group? Be sure to check the website for specific practice times and changes according to your ideal group: 

 

Typically, Adult Polo - Mondays: 7:00pm-8:00pm, Drop-in Clinics - Mondays: 6:00pm-7:00pm, Youth Intramural Water Polo League (8-10 years old) - Tuesdays: 4:30pm-6:00pm / Sundays: 11:00am-12:30pm, Youth Intramural Water Polo League (11-13 years old) - Tuesdays: 5:00pm-7:00pm / Sundays 12:30pm-2:00pm. Private lessons can be catered for at your choosing depending on if there is an available instructor.

How much does KROC Water Polo cost? Currently, Youth Drop-in Clinics are 20$ and signups are available 48 hours in advance. The Youth Intramural League pricing varies by age group and season/session offering. As we build our Adult Polo program, drop-ins will remain $10 per practice.

 

Are there any discounts or scholarships for KROC polo?Kroc Center participants who are members receive a 10% discount on the Youth Intramural League. Kroc Center participants who are members receive a 10$ discount for each Youth Drop-in clinic.Scholarships are only offered through our Family resource department and eligible for the following Water Polo programs: Youth Intramural Leagues and mini sessions. For more information

 

What is the specific age/skill ranges for each group?The Drop-in Clinics are considered our beginner level along with 1 on 1 private lessons. Ages for this group would be 8-14 year olds with the ability to swim 4 laps without assistance along with 1 minute of treading in open water. Although some swimming experience is necessary, water polo knowledge is not important. This group will be covering the basics and fundamentals of the sport in each session. The Youth Intramural League (8-10 year olds)/(11-14 year olds) as said before is an advancement of the skills learned from the Drop-ins. Athletes in either of these groups will have a longer practice time, cover more advanced skills, and scrimmage frequently.

 

Is there a necessary tryout or a swim test? Yes! For the Drop-in Clinics, we require our athletes to have the ability to swim 4 consecutive laps and tread water for 1 minute without assistance. For the more advanced groups (Youth Intramural Leagues) athletes should be able to swim 8 consecutive laps, tread 2 min, and have a basic understanding of eggbeater/head up freestyle.

 

 

What group fits my son/daughter's age/skill the best? Drop-in Clinics are for newcomers and beginners looking to try out the sport. The age for this group consists of 8-14 year olds. If your son/daughter has more advanced skills and is between the ages of 8-10 years old, Youth Intramural League is ideal. If your son/daughter is younger than our 11-14 year old group yet advanced enough to compete at the higher level, a tryout will be held and continued practices with that group will be decided upon through a coach.

 

What equipment is necessary to buy/bring to practice? It is important that athletes wear a pool safe swimming suit and bring a towel and a water bottle for mid practice hydration breaks. Goggles are optional as we will use them for warmups & in water demonstrations for underwater visibility.  Athletes with a medical condition requiring an inhaler are expected to bring and maintain it at every practice.

Is it mandatory to attend every scheduled practice per week? It is understood that it is hard to attend every practice, yet we encourage the athletes to attend as much as possible. If there is a situation in which an athlete cannot attend a scheduled practice for a duration of time, please contact head coach Keanu Martinez [email protected] & reference our cancellation and refund policy below.

Class/ Program Cancellation & Refund Policy

  • No cash or credit card refunds will be issued unless the class or program is cancelled by the Kroc Center
  • Water Polo will continue in our heated pool even if the weather is cool; unless the environment is unsafe-such as thunder and/or lightning or extremely heavy rain-the lessons will continue.
  • Cancellation credits will be issued via Kroc Center Gift Card and distributed directly to the participant or parent/ guardian.
  • Cancellations at least 1 week prior to the start of the session: full credit on a Kroc Center Gift Card minus a $10 cancellation fee.
  • Cancellation less than 1 week prior to the start of the session: credit on a Kroc Center Gift Card minus 50% of the amount paid.
  • Cancellation requests made after the start of the session: no credit will be issued.

 

Who do I contact if I am unable to attend a specific practice? Coaches are the first person to contact if a practice must be missed, if a coach is not available, reach out through email and contact head coach Keanu Martinez [email protected].

 

Who can I reach out to for more information/ questions? Parents can contact Head Coach Keanu   [email protected] or call 619-269-1467

Youth Sports Leagues FAQ 

Does my child have to be a member of the Kroc Center to participate? 

No, your child does not have to be a member to participate in youth sports, however, Kroc members do receive reduced registration fees and all the other benefits of a Kroc Center membership. 

When are games and practices? 

Basketball 

5-6yrs: Tuesday 4:30pm/Saturday 10:15am 

7-8yrs: Tuesday 5:45pm/Saturday 11:15am 

9-11yrs: Tuesday 7:00pm/Saturday 12:15pm 

9-10yrs: Thursday 4:30pm/Saturday 1:45pm 

11-12yrs: Thursday 5:45pm/Saturday 2:45pm 

13-14yrs: Thursday 7:00pm/Saturday 3:45pm 

Flag Football

9-14yrs: Fridays 5-6:30pm

Soccer 

5-6yrs: Wednesday 4:30pm/Saturday 9:00am 

7-9yrs: Wednesday 5:45pm/Saturday 10:15am 

10-14yrs: Wednesday 7:00pm/Saturday 11:30am 

Volleyball 

10-14yrs: Friday 5:00pm-7:00pm (First hour practice, Second hour gametime) 

Players are encouraged to come at least 15 minutes ahead of their scheduled game time. This will help with parking, warming up, and games starting on time. 

How will my child’s team be determined? 

First week will be evaluation week. During this week players will be put through drills to assess their talents so that equal teams can be created. Players for each sport will have a designated check in table to check in and receive a name tag with a number on it. At the second meeting of the week, players will be put into random teams for a scrimmage, continuing the evaluation process. We host a variety of drills for the kids to decide how teams will be divided for a fair, fun, and competitive season. 

What are Sports participants supposed to wear? 

Athletic wear is required for all sports – Closed toe shoes, t-shirt or jersey, track pants, (knee pads for volleyball and cleats for soccer are recommended). Shin guards for soccer are now REQUIRED to play. This is to ensure the safety of your child. 

How do we receive updates regarding practice or game cancellations? 

All updates including practice/game cancellations, make up dates, and registration will be communicated via email and text alert. 

Can we make special requests for coaches and teammates? 

All teammate or coaching request can be made upon the first day of evaluations on a “Special Accommodation” request form. Note: To ensure balanced rosters, all requests are not guaranteed to be granted. 

Do you provide prorated amounts for missed sessions or late joiners? 

No. Prorated amounts are only given for cancelled sessions. 

Can I enter the facility during non-practice/gameday hours?

A: Participants are only permitted to sports specific locations during practice/games. Any usage of facilities during non-practice/gamedays require a Kroc membership or day pass. 

Have Questions?

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